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Temp customer service /dispatch

  • Global Channel Management, Inc.
  • 02/15/20
  • Lake Mary, FL
  • 32746
  • $16 / Hourly
  • Contractor
Temp customer service /dispatch needs 5 years of service industry experience managing service operations and / or service dispatch.

Temp customer service /dispatch requires:

Customer service
Call center
Temp customer service /dispatch duties:

Receives customer requests for service.
Dispatch field tech
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Upon completion, reconciles all service requests daily.
Coordinates labor scheduling to align technician to the appropriate customer and service need. Ensures Technicians are provided daily schedules
Maintains consistent communication with assigned Technicians.
Follows up on activities to ensure completion in an established timeframe.

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