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Service Scheduler


  • Global Channel Management, Inc.
  • 01/18/20
  • Auburn Hills, MI
  • 48326
  • 23 / Hourly
  • Full-Time
Service Scheduler needs 5 years of service industry experience managing service operations and / or service scheduling

Service Scheduler requires:

scheduling
customer service
basic accounting
service industry
service requests

Service Scheduler duties:

Receives customer requests for unscheduled or scheduled service.
Determines customer needs and matches appropriate Technician or Team Lead to the need.
Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customers expectations and performs follow-up with the customer, as needed.
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
reconciles all service requests daily.


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