Get Customer Service JobsGet Customer Service Jobs

Seasonal Partner Services Representative (Remote)

Our team is passionate about helping people go skiing and snowboarding more often!

The Role:

We established high-performance Partner Services Team enhances our partners' experience with world-class enterprise support and account management. We are looking for highly motivated and talented candidates to fill our Seasonal Partner Services Representative role in order to better support our Partner Services Team during our high-season. If you have experience with eCommerce platform solutions and experience in supporting Customer Success or Account Management teams, this may be a fit for you.

This position is an outstanding opportunity for a smart, energetic, and detail-oriented person. Apply if you genuinely love helping people and solving their problems. If youre passionate about the success of partner relationships with our ski industry partners, we want to hear from you.

Core Responsibilities:

Work closely with the Partner Services (PS) and Sales Teams to successfully complete partner related requests.

Manage phone and ticket queues, including weekend and Holiday coverage (November - April)

Data Maintenance:

Auditing systems and updating data through custom software interface.

Ticket barcode reconciliation and allocation.

Reloading ticket inventory upon request or as needed.

Loading new and updated data to our inventory database with assistance from senior team members.

Process resort closures by modifying inventory and updating internal departments.

Modification of ticket product details that affect our website offerings.

Running and emailing reports on behalf of the Partner Services Team or for partner contacts.

Completing Quality Assurance (QA) on all inventory data points uploaded to our website.

Process payments, refunds, and credits when necessary.

Be the voice if the company to resort partner contacts.

Ad Hoc projects.

Requirements

2+ years of experience providing customer support, hospitality experience, or account management support. (For an internet e-commerce, SaaS, or travel site is preferred.)

Working knowledge of the ski or travel industry.

Extensive experience building effective client relationships through positive communication, honesty and trust.

Outstanding written and verbal communication skills. You will need to explain complex ideas to partners, so writing and speaking with clarity and precision is a must.

Great troubleshooting and analytical skills, constantly making improvements to our process.

Compassionate and level-headed. You must be able to confidently and calmly serve high value partners in all types of situations, resulting in positive outcomes.

A great teammate. We are a highly organized and efficient team. You should be extremely well-organized and comfortable collaborating with your team to solve diverse customer inquiries and issues.

Able to roll with change and solve problems. We need your continuous input on how to make our company better.

Fun! Our team can get a little weird at times. We embrace fun and seek balance with work and life.

Schedule Expectations

Training (first 1-2 weeks):

Training will occur during normal business hours, generally 9am-6pm PST.

During Season (roughly September - April):

Saturdays through Wednesdays (Thursdays and Fridays off) - 6am - 3pm PST

Availability to work winter holidays to ensure proper partner coverage.

November - Thanksgiving, Black Friday, Cyber Monday

December - Christmas Eve, Christmas Day, New Years Eve

January - New Years Day, MLK Day

February - Presidents Day

Schedules may change based on business needs.

Bonus Points

Bachelors degree.

1-2 years experience supporting Customer Success and Account Managers for an internet eCommerce site.

Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.

Familiarity with GoodData and Google Analytics is beneficial.

Knowledge of Photoshop, Excel, and HTML/CSS are nice to have.

Ability to speak, read, and write in Spanish or French at a conversational level is a plus.


What's in it for you?

Competitive hourly pay (starting at $17/hr)

Work remotely

Nice deals on lift tickets!

Fun, outdoor activity focused culture

To Apply To Become A CSR Agent:

Please visit www.mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member.

Please reference agent id code MJOLShelba on your resume submission.

Office: 14054186160
Please leave blank
Minimum of 400 (0) characters
Please leave blank
Good news! We have your resume on file, you can use our Quick Apply function to easily apply to this job.

Critical Need Jobs

Previous Page New Search

Posting of free ads is very easy on this site, which I appreciate very much. This site does an excellent job of keeping up with Repost and Deactivation notices as well which makes my life easier. Thank you for keeping my life simpler.

Joy, Recruiter

Join 5,625 other Customer Service Professionals receiving FREE weekly job listings to their inbox every week.

We value your privacy. We will not rent your email to anyone.

Browse other Customer Service Jobs in Oregon

  1. Netsuite/Salesforce Developer

    Portland, OR
    collaborating and coordinating with teammates Qualifications: * Experience working with ERP or CRM...
  2. TIER 1 CUSTOMER SUPPORT SPECIALIST - FULL-TIME /...

    Portland, OR
    as the front-line contact with customers, and as a customer advocate (reporting bugs and service...
  3. Training & Reporting Analyst

    Portland, OR
    (Microsoft Dynamics NAV, GP CRM or equivalent) is a HUGE plus * Exposure to business analysis, data...
  4. Winery Ambassador & Tasting Room Associate

    Mcminnville, OR
    are placed in customer CRM accounts and required Daily Tracking Sheet google doc is filled out...
  5. National Sales Key Account Manager

    Turner, OR
    , is seeking a National Sales Key Account Manager who is responsible for planning and executing the...
  6. .Net Developer

    Portland, OR
    get to do: As a Software Engineer you will be developing a new Cloud Platform based Service...
  7. Estate General Manager

    Turner, OR
    possess a thorough knowledge of the service industry, have a strong sales and customer experience...
  8. React Developer

    Portland, OR
    technology (IT) and business process consulting & staffing services.  Our industry-leading service...
  9. Car Audio Installer

    Beaverton, OR
    service, and maintaining a superior standard for product installation and user satisfaction.  As one of...
  10. Regional Business Manager, Portland, OR

    Salem, OR
    /National meetings * Utilize CRM system to document account profiles, pre and post call activities...
Browse all Customer Service Jobs in Oregon
Previous Page New Search