Get Customer Service JobsGet Customer Service Jobs

Rooms Controller - Washington Marriott Wardman Park - (19078474)


  • Marriott International, Inc.
  • 06/10/19
  • Washington, DC
  • 20008
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with Marriott Hotels Resorts Suites
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International''s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.
The Washington Marriott Wardman Park,
located at 2660 Woodley Road, NW , Washington, District of Columbia, 20008 is currently hiring a Rooms Controller.

Responsibilities include:

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests'' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to: https://jobs.marriott.com/marriott/jobs/19078474?%3Flang=en-us/

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.
www.facebook.com/marriottjobsandcareers
http://www.instagram.com/marriottcareers
@lifeatmarriott on Snapchat
So, we ask, where will your journey take you?
-
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Browse other Customer Service Jobs in District of Columbia

  1. Peer Support Specialist

    Goochland, VA
    Substance Use Services Peer Support Specialist To establish peer recovery services with adults experiencing substance use / mental...
  2. Customer Service Representative

    Washington, DC
    Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical...
  3. Customer Service Representative

    Washington, DC
    About Us: EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical need...
  4. Technical Customer Support Technician

    Alexandria, VA
    Provides phone support in compliance with established policies and procedures in order to attain contractual Service Level Agreeme...
  5. IT Support Specialist

    Washington, DC
    IT Support Specialist Add to Apply List Washington, DC 165 IT User Support Our client has an opening for an IT Support Specialist...
  6. Technical Customer Support Technician

    Alexandria, VA
    Responsibilities: * Provides phone support in compliance with established policies and procedures in order to attain contractual...
  7. Help Desk Technical Support II (Tier 1) -...

    Arlington, VA
    We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the...
  8. JD148 Field Service Engineer - Southern California

    Chantilly, VA
    Job Description: Description: Summary: Provide high-level on-site technical service and support to clients/customers; responsible...
  9. Customer Services and Information Technology...

    McLean, VA
    Required Skills: Excellent Customer Service skills (proactive, good communicator, responsive to customer needs). Active Directory,...
  10. 17415 - Help Desk Analyst I - Help Desk Specialist

    Washington, DC
    17415 ?-? Help Desk Analyst I ?-? Help Desk Specialist Help Desk Analyst I Location: Washington, DC Clearance: Public Trust In...