Get Customer Service JobsGet Customer Service Jobs

Rooms Controller - W Aspen - (19080262)

  • Marriott International, Inc.
  • 06/12/19
  • Aspen, CO
  • 81611
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with W Hotels
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

The W Aspen, located at 550 South Spring St, Aspen, Colorado, 81611 is currently hiring a Rooms Controller.
Responsibilities include:

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests'' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to:
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit to learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
@lifeatmarriott on Snapchat
So, we ask, where will your journey take you?
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Browse other Customer Service Jobs in Colorado

  1. Patient Access Representative

    Cripple Creek, CO
    Job Description: Position Details: FTE Status: Full Time Shift: Days FTE: 0.800000 (FTE x 80 = hours per pay period) Summary: Per...
  2. Patient Access Representative - CU Broomfield...

    Westminster, CO
    Job Description: At UCHealth, we do things differently We believe in something different: a focus on the individuality of every p...
  3. Technology Support Specialist I

    Glenwood Springs, CO
    Technology Support Specialist I - Colorado Mountain College Spring Valley, Glenwood Springs Pre-requisites for the Position: Educa...
  4. Sales - Customer Service Background Wanted!

    Grand Junction, CO
    Job Description: As a dedicated Insurance Sales Agent, you will apply your customer service experience to help your clients prepa...
  5. Care Coordinator

    Frisco, CO
    Summit County Government Public Health Part-Time Care Coordinator (20 hours per week). This position supports foundational public...
  6. Healthcare Customer Service Hiring Event

    Frisco, CO
    Welcome to Centura Health From June 17-21, every Centura Health hospital in Colorado will open its doors to job seekers intereste...
  7. Client Advisor

    Highlands Ranch, CO
    Working at Schomp is more than just an automotive career. Employers may claim to "promote from within,- but we mean it; most o...
  8. Sales Associate (Customer Service Expert)

    Littleton, CO
    Mission At Car Toys, we"re always on the lookout for talented Sales Associates to join our team! Founded in 1987, Car Toys is...
  9. Customer Service Associate

    Littleton, CO
    Job Description: Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out custo...
  10. Customer Service / Lot Technician

    Sheridan, CO
    Starting your career, but need a chance to prove yourself? Local Denver area company seeking ambitious and committed individuals t...