Get Customer Service JobsGet Customer Service Jobs

Rooms Controller The Westin Savannah Harbor Golf Resort & Spa - (19000WKI)


  • Marriott International
  • 04/05/19
  • Savannah, GA
  • 31421
  • doe / Hourly
  • Full-Time
Here's To Your Journey with Westin
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests well-being, and were energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If youre someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
The Westin Savannah Harbor Golf Resort & Spa, located at 1 Resort Dr, Savannah, Georgia, 31421 is currently hiring a Rooms Controller.
Responsibilities include:
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to: https://jobs.marriott.com/marriott/jobs/19000WKI?%3Flang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
www.facebook.com/marriottjobsandcareers
http://www.instagram.com/marriottcareers
@lifeatmarriott on Snapchat
So, we ask, where will your journey take you?
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Browse other Customer Service Jobs in Georgia

  1. Account Manager

    Savannah, GA
    McWaters is seeking a Furniture Account Manager for our Savannah, GA location. This person must possess exceptional communication...
  2. CUSTOMER SERVICE REPRESENTATIVE --- Flexible...

    Savannah, GA
    Garden City, GA ID: 2019-2838 Updated Date: Department: Customer Service Representative Type: Schedule: Day, Evening / Weekend Shi...
  3. Call Center/Customer Service Representative

    North Charleston, SC
    GET TO KNOW ALORICA At Alorica, we only do one thing ... make lives better, one interaction at a time. We"re a global leader in...
  4. Customer Service Focused - Drive with Uber

    Savannah, GA
    Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it"s totally flexible around...
  5. Work in Customer Service? Earn Extra Cash

    Savannah, GA
    Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it"s totally flexible around...
  6. Customer Service - Get Your Side Hustle on with...

    Savannah, GA
    Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it"s totally flexible around...
  7. ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE

    Savannah, GA
    Careers start here! Join our team as a Customer Service Representative and help us make each customers day. We ll teach you the cu...
  8. Call Center/Customer Service Representative

    Gaston, SC
    BEST PLACE FOR PEOPLE Join us in making connections. Teleperformance connects the biggest and most respected brands on the plane...
  9. Military Product Support Representative

    Pooler, GA
    Position Summary Reporting to the FSR Manager, this position is responsible for providing service and technical support during dev...
  10. Service Advisor

    Mount Pleasant, SC
    Starling Chevrolet is seeking an energetic / driven individual to join our service team. We are dedicated to providing you a caree...