Get Customer Service JobsGet Customer Service Jobs

Rooms Controller, The West Hollywood EDITION Opening JUNE 2019 - (1900168G)


  • Marriott International, Inc.
  • 05/16/19
  • West Hollywood, CA
  • 90069
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with EDITION

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world''s top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

The West Hollywood EDITION , located at 9040 West Sunset Blvd, Hollywood, California, 90069 is currently hiring a Rooms Controller, The West Hollywood EDITION Opening JUNE 2019.
Responsibilities include:

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests'' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


To apply now, go to: https://jobs.marriott.com/marriott/jobs/1900168G?%3Flang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
www.facebook.com/marriottjobsandcareers
http://www.instagram.com/marriottcareers
@lifeatmarriott on Snapchat
So, we ask, where will your journey take you?
-
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Browse other Customer Service Jobs in California

  1. Call Center Digital Customer Experience Lead,...

    Glendale, CA
    Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S...
  2. Technical Support Specialist

    Los Angeles, CA
    Veritext is the global leader in legal litigation and deposition solutions. Veritext will arrange for any deposition service, cour...
  3. Online Customer Service Representative

    Los Angeles, CA
    Are you passionate about the green beauty industry?Are you looking for a dynamic and fast-paced work environment?Do you have a gen...
  4. Member Service Resolution Representative

    Cypress, CA
    Location CA: Cypress Job Family Customer Service Job Brief We are currently seeking a dynamic Member Service Resolution Represe...
  5. Client Service Specialist

    LOS ANGLS Air Force Base, CA
    Job Description: Client Service Specialist Los Angeles, CA At First Republic, we care about our people. Founded in 1985, we offer...
  6. Customer Service Representative? Earn Extra...

    West Hollywood, CA
    Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, an...
  7. Customer Service Agent

    Los Angeles, CA
    Req ID: 160016 Job Function: Air Freight Full-Time/Part-Time: Part-time Contract Type: Temporary Job Level: Entry-level Sub-depart...
  8. Work in Customer Service - Earn Extra Cash

    Avocado Heights, CA
    Job description: Earn up to $32/HR by providing a safe and reliable transportation service to children. Set your own schedule and...
  9. Customer Service Representative Fueler/Washer

    Los Angeles, CA
    What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fue...
  10. Helpdesk Support

    Culver City, CA
    Job DescriptionPosition: Helpdesk SupportLocation: Culver City, CADuration: 3 months plus extensionThe role of the Helpdesk Suppor...