Get Customer Service JobsGet Customer Service Jobs

Rooms Controller - The Ritz-Carlton Key Biscayne, Miami - (19099651)


  • Marriott International
  • 09/11/19
  • Key Biscayne, FL
  • 33149
  • doe / Hourly
  • Full-Time
Rooms Controller
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton Key Biscayne, Miami, located at 455 Grand Bay Dr, Key Biscayne, Florida, 33149 currently has the following opportunity:
Rooms Controller(19099651) :

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests'' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


We invite you to learn more about this position and apply at:https://jobs.marriott.com/marriott/jobs/19099651?%3Flang=en-us/
Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.
www.facebook.com/marriottjobsandcareers
http://www.linkedin.com/company/ritz-carlton
Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.
-
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Browse other Customer Service Jobs in Florida

  1. Entry-level Sales / Customer Support Role - Miami

    Miami, FL
    Are you interested in an entry-level role in sales and customer support? Year Up is a one-year, intensive program that provides yo...
  2. Customer Service Representative (full time)

    Miami, FL
    Job Description: If you're bored sitting behind a desk all day in a call center or working as a cashier in a retail store, join o...
  3. Customer Service Supervisor ... Call Center

    Miami, FL
    Thanks to our dedicated employees at the forefront and behind the scenes, we continue to excel as a global leader in concierges se...
  4. Customer Service Representative

    Miami, FL
    Customer Service Representative The customer service representative performs a variety of customer and sales support functions, i...
  5. Customer Service Manager

    Miami, FL
    We are an award-winning company in producing the highest quality content. Our content and websites are created exclusively by us a...
  6. Client Services Specialist

    Miami, FL
    The Client Services Specialist is responsible for delivering exceptional customer service to XO clients. The Client Services Speci...
  7. Client/Customer Support Assistant

    Miami, FL
    We are seeking two Customer Support Assistant's to join our team! You will be responsible for helping customers by providing produ...
  8. Customer service

    Miami, FL
    This position is responsible for answering inbound vendor inquiries and entering orders into the system, while providing excellent...
  9. Partner Support Representative

    Palm Beach Gardens, FL
    Outbound Representative Position Overview RxSense builds powerful technologies that simplify access to lower-cost prescriptions fo...
  10. Customer Service/Sales

    Hialeah, FL
    Job Description: Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out custo...