Get Customer Service JobsGet Customer Service Jobs

Rooms Controller - The Ritz-Carlton Key Biscayne, Miami - (19099651)


  • Marriott International
  • 09/11/19
  • Key Biscayne, FL
  • 33149
  • doe / Hourly
  • Full-Time
Rooms Controller
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton Key Biscayne, Miami, located at 455 Grand Bay Dr, Key Biscayne, Florida, 33149 currently has the following opportunity:
Rooms Controller(19099651) :

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests'' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


We invite you to learn more about this position and apply at:https://jobs.marriott.com/marriott/jobs/19099651?%3Flang=en-us/
Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.
www.facebook.com/marriottjobsandcareers
http://www.linkedin.com/company/ritz-carlton
Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.
-
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Browse other Customer Service Jobs in Florida

  1. Customer Service, Logistics, Supply Chain...

    Miami, FL
    The ideal candidate will be responsible for identifying and fostering a relationship with our suppliers and vendors. You will also...
  2. Entry Level Sales / Customer Service Associate -...

    Pembroke Pines, FL
    Enjoy talking with people and customer service?The Job Window has an exciting opportunity on behalf of our client, one of Pembroke...
  3. Entry-level Sales / Customer Support Role

    Miami, FL
    Are you interested in an entry-level role in sales and customer support? Year Up is a one-year, intensive program that provides yo...
  4. Customer Service Representative (Inbound...

    Miami, FL
    Description The Inbound Contacts Representative 2 provides superior customer service by addressing incoming telephone, digital, or...
  5. Client Advisor / Customer Service

    Hollywood, FL
    We"re searching for qualified Client Advisors to join us here at our dynamic and vibrant call center supporting a luxury brand....
  6. Client Support Representative

    Hialeah, FL
    Your ResponsibilitesOffer expert support and assistance to Kipu users via phone, email, and chat. Our goal is first call resolutio...
  7. Technical Support Representative

    Fort Lauderdale, FL
    Teleperformance USA is hiring for experienced and entry level Call Center Representatives to provide Customer Service and Technica...
  8. Complaints Coordinator - Sunrise

    Sunrise, FL
    Description: Position Purpose: Receive, investigate, and respond to Member and Provider complaints including complaints received...
  9. Customer Service Representative

    Sunrise, FL
    Classification: Contract Contract Length: 6 Months Job ID: 12764665 At CereCore, our heart for healthcare is interconnected with o...
  10. Help Desk Support

    Pembroke Pines, FL
    About UsBoxy Charm was founded in 2013 and continues to be a leader in the beauty subscription box industry experiencing immense g...