Get Customer Service JobsGet Customer Service Jobs

Rooms Controller - The Ritz-Carlton, Denver - (19001324)


  • Marriott International, Inc.
  • 04/15/19
  • Denver, CO
  • 80202
  • DOE / Hourly
  • Full-Time
Rooms Controller
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
The Ritz-Carlton, Denver,
located at 1881 Curtis Street , Denver, Colorado, 80202 currently has the following opportunity:
Rooms Controller(19001324) : Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests'' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
We invite you to learn more about this position and apply at:https://jobs.marriott.com/marriott/jobs/19001324?%3Flang=en-us/

Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.

www.facebook.com/marriottjobsandcareers

http://www.linkedin.com/company/ritz-carlton

Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.
-
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Browse other Customer Service Jobs in Colorado

  1. Lighting Quotation Specialist

    Denver, CO
    Job Description: Lighting Quotation Specialist We are currently seeking an experienced Lighting Quotation Specialist to join our...
  2. Outdoor Sales Representative

    Denver, CO
    American Dream Home Improvement, Inc. Sales Representative (Restoration Specialist) Are you still searching for that perfect work...
  3. Sales Development Representative

    Denver, CO
    Sales • Denver, Colorado ARC is looking for a hungry and talented Sales Development Representative (SDR) to join its high vel...
  4. Customer Service Representative

    Denver, CO
    We are currently hiring Customer Service Representatives. ...You will also process and follow up with customer incoming calls; res...
  5. Call Center Representative

    Denver, CO
    The Expertise We re Looking ForRelationship building skillsCommitment to customersExperience in service, healthcare, or hospitalit...
  6. Retail Sales Associate - Samsung

    Littleton, CO
    Overview2020 Companies has immediate part-time opportunities representing our client, Samsung Electronics America.ABOUT THE JOBAs...
  7. Security Officer - FT - Retail - Thornton, CO

    Denver, CO
    At Allied Universal, the Retail Security Officer serves and secures the merchants, patrons, and employees of the centers they serv...
  8. Financial Services Representative

    Denver, CO
    The Expertise We re Looking ForRelationship building skillsCommitment to customersExperience in service, healthcare, or hospitalit...
  9. Customer Service Representative

    Denver, CO
  10. Call Center-Customer Service Representives

    Englewood, CO
    A Member Services Outbound Agent must have outbound sales and upselling experience, as your sales will determine your pay! Sell Mo...