Get Customer Service JobsGet Customer Service Jobs

Rooms Controller, Front Office at The Ritz-Carlton Laguna Niguel (Full Time) - The Ritz-Carlton - (2


  • Marriott International
  • 01/23/20
  • Dana Point, CA
  • 92629
  • doe / Hourly
  • Full-Time
Rooms Controller, Front Office at The Ritz-Carlton Laguna Niguel (Full Time)

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, Laguna Niguel, located at One Ritz-Carlton Drive, Dana Point, California, 92629 currently has the following opportunity:

Rooms Controller, Front Office at The Ritz-Carlton Laguna Niguel (Full Time)(20008621) :


Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests'' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


We invite you to learn more about this position and apply at:https://jobs.marriott.com/marriott/jobs/20008621?%3Flang=en-us/

Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.

www.facebook.com/marriottjobsandcareers

http://www.linkedin.com/company/ritz-carlton

Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.

Additional Location - San Juan Capistrano, California; Laguna Hills, California; Mission Viejo, California; San Clemente, California Aliso Viejo, California; Lake Forest, California; Costa Mesa, California; Irvine, California; Newport Beach, California

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Browse other Customer Service Jobs in California

  1. Customer Service Program Specialist

    San Diego, CA
    Job Overview: Program Specialist/Call Center Service Representitive **Home-based during COVID-19** Get ahead in your career and m...
  2. Administrative Supervisor

    Pasadena, CA
    When you join Huntington Hospital in Pasadena, CA, you are aligning yourself with an organization whose values drive our philosoph...
  3. Brain MD Customer Service Rep

    Costa Mesa, CA
    Brain MD Customer Service Rep US-CA-Costa Mesa Job ID: 2020-1236 Type: Full-Time Regular # of Openings: 1 Category: Customer Ser...
  4. Second Shift Customer Service Representative

    Corona, CA
    Overview: Rapid Response is looking for Customer Service Representatives who are professional, patient, and caring. We provide you...
  5. Assistant Center Manager

    Rialto, CA
    Job Description: With operations in 35+ nations and ~ 20,000 employees worldwide, CSL is driven to develop and deliver a broad ra...
  6. Client Care Coordinator

    Costa Mesa, CA
    Client Care Coordinator US-CA-Costa Mesa Job ID: 2020-1243 Type: Full-Time Regular # of Openings: 1 Category: Customer Service /...
  7. Customer Service

    Jurupa Valley, CA
    Description Excel skills intermediate level Ability to multitask and be proactive Serve as receptionisttelephone operator, prepare...
  8. Client Services Consultant

    Santa Ana, CA
    JOB SUMMARY This position will have multiple responsibilities covering a wide range of operations. The incumbent will engage in al...
  9. Customer Care Coordinator

    Long Beach, CA
    Job Description: CUSTOMER CARE COORDINATOR - LONG BEACH Do you want to be a part of a company that positively impacts the lives o...
  10. Temporary Field Service Representative

    Riverside, CA
    ECS is seeking a Temporary Field Service Representative to work in our March ARB, CA office. Job Description: ECS is seeking a Fi...