Get Customer Service JobsGet Customer Service Jobs

Rooms Controller - Dallas Marriott City Center (18001N9H)


  • Marriott International Inc.
  • 06/20/18
  • Dallas, TX
  • 75201
  • DOE / Hourly
  • Full-Time
Heres To Your Journey with Marriott Hotels Resorts Suites

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.





The Dallas Marriott City Center, located at 650 N. Pearl Street, Dallas, TX, 75201 is currently hiring a Rooms Controller.

Responsibilities include:

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.




To apply now, go to: https://jobs.marriott.com/marriott/jobs/18001N9H?%3Flang=en-us

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.
www.facebook.com/marriottjobsandcareers
www.twitter.com/marriottcareers
www.linkedin.com/company/marriott-international
http://www.instagram.com/marriottcareers
@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?




Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Browse other Customer Service Jobs in Texas

  1. Customer Service Representative I

    Flower Mound, TX
    Operations . Flower Mound, Texas Description The Customer Service Representative I will provide unparalleled Customer Service, e...
  2. Clinic Call Center Representative, Three Lakes...

    Tyler, TX
    Details: Advancing Healthcare Together ... The Future of Healthcare is in East Texas Why UT Health - East Texas? Our People. Ou...
  3. Outbound Customer Service

    Plano, TX
    Job Description: Do you enjoy connecting with people, building relationships, and working within a team? Impulse Payments is look...
  4. Part-Time Customer Account Advisor

    Durant, OK
    Job Description: We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names...
  5. Customer Support Specialist

    Dallas, TX
    Looking for a SaaS Customer Support Specialist Javascript This Jobot Job is hosted by Sara Bezjian Are you a fit? Easy Apply now b...
  6. Customer Service Representative

    Dallas, TX
    Ref ID: 04120-9502580916 Classification: Customer Service Representative Compensation: $15.00 to $15.00 hourly A client of ours...
  7. Bilingual Customer Service Representative

    Dallas, TX
    Adecco is currently assisting a local client in their search to fill a Bilingual Customer Service Representative job in Dallas, TX...
  8. Customer Service Representative - Degree Required

    Dallas, TX
    Begin your career with a Fortune 500 organization that has a nation-wide reputation for positive customer service. Employees recei...
  9. Customer Service - New Path for Customer Service...

    Dallas, TX
    Customer Service --- We are looking for individuals who are self-motivated, persistent, and can communicate confidently with a st...
  10. Sales and Customer Service Specialist

    Dallas, TX
    Sales and Customer Service Specialist Looking to build a long-term career you can truly be proud of? Look no place else, we have...