Get Customer Service Jobs

Rooms Controller - $16.40 / hr FREE Meal and Parking - Gaylord Hotels - (21105250)


  • Marriott International, Inc.
  • 11/25/22
  • Aurora, CO
  • 80019
  • TBD / Hourly
  • Full-Time
Live Fully at Marriott International #1 Leader in Hospitality

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

The Gaylord Rockies Resort & Convention Center, located at 6700 N Gaylord Rockies Blvd, Aurora, Colorado, 80019 is currently hiring a Rooms Controller - $16.40 / hr FREE Meal and Parking.

Responsibilities include:


Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.



Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The hourly rate for this position is $16.40 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Apply now at : https://jobs.marriott.com/marriott/jobs/21105250?lang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram

Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


Browse other Customer Service Jobs in Colorado

  1. Siding Subcontractors Needed- Up To $10,000 SIGN...

    Aurora, CO
    credentials + Employ a crew + Craftsmanship coupled with customer service that is second to none If you are looking for a partner...
  2. Nail Technician

    Highlands Ranch, CO
    and massages. Our staff is the heart of our smooth operation and excellent customer service with more than 100 employees. Our phil...
  3. Field Service Diesel Technician

    Commerce City, CO
    of heavy equipment Entry computer and systems ability Customer service mentality Compensation: $25.00- $42.00 DOE PM20
  4. Occupational Therapist ($2,000 Signing Bonus)

    Aurora, CO
    skilled occupational therapy services/interventionsTherapist will actively develop internal and external customers. Our ideal
  5. Siding Subcontractors Needed- Up To $10,000 SIGN...

    Denver, CO
    credentials + Employ a crew + Craftsmanship coupled with customer service that is second to none If you are looking for a partner...
  6. Carpenter $30 - $34 /hr NOW HIRING FULL TIME w/...

    Aurora, CO
    write routine reports, correspondence and the ability to speak effectively to customers and/or employees of organization. PHYSICA...
  7. Siding Subcontractors Needed- Up To $10,000 SIGN...

    Englewood, CO
    credentials + Employ a crew + Craftsmanship coupled with customer service that is second to none If you are looking for a partner...
  8. Supply Chain Manager

    Denver, CO
    As a company and as a brand, we are known in the industry as a high quality, customer-service driven organization, well positioned...
  9. Siding Subcontractors Needed- Up To $10,000 SIGN...

    Centennial, CO
    credentials + Employ a crew + Craftsmanship coupled with customer service that is second to none If you are looking for a partner...
  10. Customer Service Rep-Self Storage Manager

    Aurora, CO
    You! Our Property Manager/ Customer Service position can be Full-Time or have full-time