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Pharma Customer Support

  • Global Channel Management, Inc.
  • 09/17/19
  • Pleasant Prairie, WI
  • 53158
  • 22 / Hourly
  • Contractor
Customer Support Specialist needs 2-5 years Pharmaceutical experience.

Customer Support Specialist requires:

Excellent People skills
Advanced Excel Skills
Proficient Business Objects
Fast pace
Quick learner
Bachelors degree preferred

Customer Support Specialist duties;

Attend business critical meetings to become part of the solution for any issues that may arise and participate in cross functional team meetings.
Lead or participate in Continuous Improvement Programs to ultimately provide our customers with a high level of quality service.
Perform operational support for Customer Service management.
Create reporting to monitor the effectiveness of the organization by determining operational metrics and reporting for service performance.
Monitor and evaluate Customer Service Representatives (CSR) phone interactions with Health Care Professionals (HCP), consumers, distributors, pharmacies, etc. against established metrics and provide feedback to supervisors for performance discussions with incumbents on an ongoing basis.

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