Get Customer Service JobsGet Customer Service Jobs

Inbound Travel Consultant

"Assisting Inbound Business Customers with their Corporate Travel Bookings.

Must be professional and have previous international travel booking experience.
We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

Duties/Responsibilities:
Language/Communication
Excellent written and oral communications
Position will require inbound, outbound (callbacks), and email communications.
Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency
Fluency and comprehension in the language requirements for the specific point of sale (spoken and written)
Accent neutral verbal/written communication skills as verified by approved formal test
Strong listening skills: active listening; able to appreciate the context of the business traveler's experience
Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer
Minimum 1-year experience demonstrated use of these communications skills in prior experience

Soft Skills:

Travel savvy: Passion for travel
Experience with travel reservations
Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer.
Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc.
Polished delivery: ability to communicate in a structured and effective manner
Excellent time management: ability to multi-task to solve issue for customer, while managing time
Quick learner: ability to ramp up quickly and act on feedback constructively
De-escalate customer situations, manage customer expectations and follow-up on customer commitments
Passion for service, one call resolution and tailoring the solution for the caller

Technical Skills:

Fast accurate typing skills
Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows)
Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a
single screen)
General database searching skills
High speed data entry speed and accuracy
Ability to multitask in multiple windows of activity on computer screen
Basic math skills (adding, subtracting and basic calculations)
Geography skills (countries around the world, latitude, longitude or an aptitude to learn)
International faring skills (or an aptitude to learn)
Typing 35 wpm as verified by a formal test
ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc.
Proficiency in a multi-system environment

Qualifications: Experience, Education, and Certification:

High school degree or equivalent (required)
College degree preferred
1-2 years of experience with a corporate travel agency
2-3 years of experience with an airline reservations system
1-2 years of experience with international offerings
Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service
Knowledge of international exchange rate calculation and taxes
Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation,
Strong aptitude/understanding for exchanges
Travel agency experience highly desired
Experienced in telemarketing/sales
1-3 years GDS experience, preferably Sabre."

To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member.

Please reference agent id code MJOLPADAM3250 on your registration submission.

Office: 14054186160
Good news! We have your resume on file, you can use our Quick Apply function to easily apply to this job.
Previous Page New Search

Posting of free ads is very easy on this site, which I appreciate very much. This site does an excellent job of keeping up with Repost and Deactivation notices as well which makes my life easier. Thank you for keeping my life simpler.

Joy, Recruiter

Join 5,625 other Customer Service Professionals receiving FREE weekly job listings to their inbox every week.

We value your privacy. We will not rent your email to anyone.

Browse other Customer Service Jobs in Washington

  1. Customer Service - Dispatcher

    12.14.17 Seattle, WA
    timely service calls. * Creates and maintains new customer accounts with up to date and accurate...
  2. Customer Service Beauty Advisor - Part time

    12.14.17 Seattle, WA
    . If you want to earn extra cash, work with a great group of people and you love customer service, this...
  3. Inbound Customer Service (Remote)

    12.14.17 Moses Lake, WA
    Inbound Customer Service (Remote) We are looking for earners -- you can get a performance bonus your first week! We are look...
  4. Law Enforcement Transcriber - Crimes Against Youth

    12.14.17 Lacey, WA
    Mommy Jobs Online is recruiting individuals who can transcribe audio content of criminal investigations. We are looking for a d...
  5. Inbound Customer Service (Remote)

    12.14.17 Olympia, WA
    Inbound Customer Service (Remote) We're looking for earners -- you can get a performance bonus your first week! We arel...
  6. Inbound Customer Service (Remote)

    12.14.17 Battle Ground, WA
    Inbound Customer Service (Remote) We're looking for earners -- you can get a performance bonus your first week! We arel...
  7. Inbound Customer Service

    12.14.17 Lacey, WA
    Everything you need to know about becoming a remote agent can be found right here. If youve thought about working from home and be...
  8. Full Service Shopper (Car Required)

    12.14.17 Bremerton, WA
    customer service. WHAT YOU NEED TO GET STARTED: * 18+ years old * Eligible to work in the US...
  9. Associate Customer Service Representative,...

    12.14.17 Liberty Lake, WA
    Advance your Customer Service career at Liberty Mutual Insurance- A Fortune 100 Company! Superior...
  10. Customer Service Representative

    12.14.17 Spokane, WA
    time. We're a global leader in customer service and experience, serving the world's biggest brands...
Browse all Customer Service Jobs in Washington
Previous Page New Search