INBOUND CUSTOMER SERVICE - Washington, DC


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Job Description
An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast faced, dynamic environment with a focus on technical support using the web and computer.

Scheduling
This position is full time and part time, up to 40 hours per week to start. Evenings and weekends required. Flexibility necessary.

RequirementsMust speak fluent English and preferrably Spanish.
Be able to type 35 words per minute or greater;
Have a high speed DSL or cable connection, rated 2 MB down, 384k up (minimum), 5 MB down and 512k up (preferred)
A dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We may ask you to provide a picture of this space.
A personal computer running Microsoft Vista, Windows 7 with 1 GB of RAM and 2.0 GHZ processor (minimum), 2GB of RAM and Dual Core Processor (recommended). Windows 8 may be used with a minimum of 2 GB of RAM and a dual core processor, 4 GB is preferred..
A 17" flat panel monitor (minimum), 19" or greater flat panel recommended.
A webcam, for training and collaboration purposes.
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