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Guest Services Specialist - Gaylord National Resort & Convention Center - (19000TQZ)


  • Marriott International
  • 03/20/19
  • Oxon Hill, MD
  • 20745
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with Gaylord

Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you''ll bring your warm smile, genuine excitement and a consider it done spirit to work. In return, youll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

The Gaylord National Resort & Convention Center, located at 201 Waterfront Street, Oxon Hill, Maryland, 20745 is currently hiring a Guest Services Specialist.
Responsibilities include:

Welcome to our family



As a world-class leader in the travel industry, theres no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.



The impact youll make



No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.



What youll do

Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shifts staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering to the right department
Communicate any emergency, lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve

Well support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs

What were looking for

A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.



Youre welcomed here



Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know youre important to us. Youll make an impact in your role, and for that, youll be appreciated and valued.


To apply now, go to: https://jobs.marriott.com/marriott/jobs/19000TQZ?%3Flang=en-us/

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.

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@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?

Additional Location - National Harbor, Maryland; Washington, District of Columbia

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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