Get Customer Service JobsGet Customer Service Jobs

Guest Services Lead - Residence Inn West Palm Beach Downtown/CityPlace Area - (20021156)

  • Marriott International, Inc.
  • 02/13/20
  • West Palm Beach, FL
  • 33401
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with Residence Inn
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World at Residence Inn by Marriott.
The Residence Inn West Palm Beach Downtown/CityPlace Area, located at 455 Hibiscus Street, West Palm Beach, Florida, 33401 is currently hiring a Guest Services Lead.
Responsibilities include:

Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Assist management in motivating and coaching employees; serve as a departmental role model.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Enter and locate information using computers/POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to:
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit to learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
@lifeatmarriott on Snapchat
So, we ask, where will your journey take you?
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Browse other Customer Service Jobs in Florida

  1. Registered Client Associate - Wealth Brokerage...

    Miami, FL
    Job Description: Important Note: During the application process, ensure your contact information (email and phone number) is up t...
  2. Senior Registered Client Associate - Wealth...

    Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to...
  3. RN - Admissions: Patient Financial Services

    Pembroke Pines, FL
    Summary: Performs the nursing admissions process for patients that are requesting a transfer to and/or within the Memorial Healthc...
  4. Part Time Teller (24 Hours) Key Biscayne Branch

    Key Biscayne, FL
    Job Description: The Teller is an entry-level position responsible for assisting with the execution of branch activities, includi...
  5. Customer Service Specialists -

    West Palm Beach, FL
    We have two well-established organizations, one in Boca Raton and one in West Palm Beach that are looking to hire several Call Cen...
  6. Customer Service/Verification Specialist

    Palm Springs, FL
    Customer Service/verification specialist needed for fast paced insurance office. Responsible for validating policies and customer...
  7. Customer Service Representative - Work from Home

    West Palm Beach, FL
    Join our TTEC work from home customer service representative team if you reside 46 out of 50 states. We cannot accept applications...
  8. Bilingual Customer Service Representative

    Palm Beach Gardens, FL
    We are seeking an energetic Customer Service Representative fluent in Spanish to join our fast-paced team! FITTEAM is a health and...
  9. Customer Service - New Path for Customer Service...

    Customer Service --- We are looking for individuals who are self-motivated, persistent, and can communicate confidently with a s...
  10. Customer Service Representative - Bilingual

    Pompano Beach, FL
    Purpose: The Customer Service Rep (CSR) receives, records, and processes phone calls and written communications from customers rel...