Get Customer Service JobsGet Customer Service Jobs

Guest Services Coordinator - Flex position - The Ritz-Carlton - (19094450)

  • Marriott International
  • 07/11/19
  • New Orleans, LA
  • 70112
  • DOE / Hourly
  • Full-Time
Guest Services Coordinator - Flex position

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, New Orleans, located at 921 Canal St, New Orleans, Louisiana, 70112 currently has the following opportunity:

Guest Services Coordinator - Flex position(19094450) :

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests'' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

We invite you to learn more about this position and apply at:

Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.

Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.


The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.

Browse other Customer Service Jobs in Louisiana

  1. Customer Success Associate

    New Orleans, LA
    About Resilia ... Powering the People Changing The World We are a venture-backed, mission-driven, fast growing SaaS tech startup b...
  2. Help Desk Administrator

    New Orleans, LA
    Helpdesk Administrator II - is responsible for, but not limited to, handling service requests by telephone, email, chat or onsite....
  3. Consumer Loan Specialist - Sales Customer Service

    Columbia, MS
    Job Description: * Consumer Loan Specialist - Sales Customer Service Job ID 2019-3793 Address 785 US Hwy 98 City Columbia State M...
  4. Customer Service Sales Representative

    New Orleans, LA
    Customer Service Sales Representative SilverFirst, INC Customer Service Department Silver First, Inc ?has Entry Level Openings,...
  5. Account Manager

    Baton Rouge, LA
    Company Overview Techni-Tool, Inc. is a leader in distributing performance improving tooling products and services that support cu...
  6. National Account Manager

    New Orleans, LA
    Responsibilities : Hunting to Identify new business opportunities within National Sales Territory focused on the Mid Market and no...
  7. Customer Service Clerical

    New Orleans, LA
    Customer service with state agency. Heavy phones, data entry, filing. Reliable transportation, must be on time, data entry skil...
  8. Customer Service Experience Opening ... Apply Now

    New Orleans, LA
    Do you want the opportunity to change your life while helping change the lives of others? At Liberty National Life Insurance Compa...
  9. Help Desk Analyst (FastData)

    New Orleans, LA
    Active DoD Secret Clearance required Enterprise Information Services (EIS) has an open Service Desk Analyst position available im...
  10. Purchasing Representative

    New Orleans, LA
    Background: The Purchasing Representative (PR) is an integral part of a cohesive team consisting of the Procurement Director, Proc...