Get Customer Service JobsGet Customer Service Jobs

Guest Services Agent - Walt Disney World Swan and Dolphin Resort - Walt Disney World Dolphin - (1900


  • Marriott International, Inc.
  • 05/15/19
  • Orlando, FL
  • 32830
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with Sheraton

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and we give it all weve got on property and off. When guests stay with us, its not just a room with a bed that theyre buying. Its an experience. Were looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

The Walt Disney World Dolphin, located at 1500 Epcot Resort Boulevard, Lake Buena Vista, Florida, 32830 is currently hiring a Guest Services Agent - Walt Disney World Swan and Dolphin Resort.

Responsibilities include:


Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests'' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


To apply now, go to: https://jobs.marriott.com/marriott/jobs/19001GGE?%3Flang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.

www.facebook.com/marriottjobsandcareers

http://www.instagram.com/marriottcareers

@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?

Additional Location - Orlando, Florida

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Browse other Customer Service Jobs in Florida

  1. Customer Service Representative - Sales

    Orlando, FL
    Job Description: Are you looking to grow your career and be rewarded for your successes? Don't miss this opportunity to join our...
  2. Customer Service Sales Advisor

    Orlando, FL
    Job Description: Are you looking to grow your career and be rewarded for your successes? Don't miss this opportunity to join our...
  3. Software Technical Support Representative

    Orlando, FL
    We are looking for an experienced, technical, savvy, intelligent individual to join our Technical Support Team. Technical Support...
  4. Sales and Customer Service Representative - Call...

    Orlando, FL
    When everything s connected, how we connect is everything and we d like to connect with you too! Connect your compassionate nature...
  5. Customer Service Representative

    Orlando, FL
    When everything s connected, how we connect is everything and we d like to connect with you too! Connect your compassionate nature...
  6. Customer Service Representative - Healthcare

    Orlando, FL
    When everything s connected, how we connect is everything and we d like to connect with you too! Connect your compassionate nature...
  7. Customer Sales Representative

    Orlando, FL
    Job Description: Are you looking to grow your career and be rewarded for your successes? Don't miss this opportunity to join our...
  8. Wireless Customer Service Agent

    Port St. Lucie, FL
    Job Description: Location: Port St Lucie, FL Type: Full Time Experience: Entry Level This position is a Customer Service Associat...
  9. Customer Service Representative

    Port St. Lucie, FL
    Job Description: Location: Port Saint Lucie, FL Type: Full Time Experience: Entry Level Our Customer Service Representatives hand...
  10. Inside Sales Support Representative

    Lake Mary, FL
    Job Description: Our National Sales Support (NSS)/Inside Sales Support representatives are a crucial part of the company's sales...