Get Customer Service JobsGet Customer Service Jobs

Guest Service Supervisor - Canyon Suites at The Phoenician - Marriott Hotels - (19178317)

  • Marriott International
  • 02/17/20
  • Scottsdale, AZ
  • 85251
  • doe / Hourly
  • Full-Time
Here's To Your Journey with The Luxury Collection

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the worlds most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

The Phoenician, A Luxury Collection Resort, Scottsdale, located at 6000 E Camelback Rd, Scottsdale, Arizona, 85251 is currently hiring a Guest Service Supervisor - Canyon Suites at The Phoenician.

Responsibilities include:

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights Transfer guests with internet access issues to internet service provider''s customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information. Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests'' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to:
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.

@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.

Browse other Customer Service Jobs in Arizona

  1. Customer Experience Specialist

    Scottsdale, AZ
    We call our club's vision, mission, values, and supporting pillars •Our House• because they are the foundation for all that we...
  2. Customer Sales Representatives

    Tucson, AZ
    Southeast Tucson - 7810 E Escalante Rd $12-14.50/hour per hour base pay + unlimited commission! As an Inbound Call Center Custom...
  3. Customer Service Representative

    Scottsdale, AZ
    Merchants Benefit Administration is a third-party insurance administrator based in beautiful North Scottsdale AZ. We provide admin...
  4. Customer Service Representative-Immediate Opening

    Tempe, AZ
    US-AZ-Tempe Overview Customer Service Representative Roto-Rooter, America's premier plumbing and drain cleaning company, is the...
  5. Customer Support Specialist

    Scottsdale, AZ
    SNI companies is partnering with a large Healthcare client in the North Scottsdale/Phoenix area for a fulltime role in the next tr...
  6. Customer Service Representative

    Phoenix, AZ
    Description: A1 Garage Door Service, the industry leader in garage door installation and repair, seeks an experienced Customer Ser...
  7. Bilingual Customer Service/Retention Agent

    Phoenix, AZ
    Description: We have an immediate need for Bilingual Spanish Customer Service/Retention Agents in our Phoenix office! Duties •...
  8. Hiring Now: Customer Service Reps - $15/hour

    Tempe, AZ
    JOIN GROWING CALL CENTER IN VALLEY! Job Description: --Fielding inbound calls to schedule package pick-ups and gather business...
  9. Customer Service Representative - $16hr -...

    Tempe, AZ
    Collections Representative Collections Representative Job Description: Collect delinquent accounts in a timely, orderly and...
  10. Customer Service Representative

    Tempe, AZ
    Title Customer Service Representative Location Tempe, AZ Duration Contract Role and Responsibilities Primary duties include - Supp...