Get Customer Service JobsGet Customer Service Jobs

Guest Service Representative - The Ritz-Carlton, Fort Lauderdale - (19080195)


  • Marriott International, Inc.
  • 06/12/19
  • Fort Lauderdale, FL
  • 33304
  • DOE / Hourly
  • Full-Time
Guest Service Representative
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, Fort Lauderdale, located at 1 N Fort Lauderdale Beach Blvd, Fort Lauderdale, Florida, 33304 currently has the following opportunity:
Guest Service Representative(19080195) :

Welcome to our family

As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The impact you'll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What you'll do
Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering to the right department
Communicate any emergency, lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages
Perks you deserve
We'll support you in and out of the workplace by offering:
Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs
What we're looking for
A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You're welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued.

We invite you to learn more about this position and apply at:https://jobs.marriott.com/marriott/jobs/19080195?%3Flang=en-us/
Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.
www.facebook.com/marriottjobsandcareers
http://www.linkedin.com/company/ritz-carlton
Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.

Additional Location - Boca Raton, Florida; Miami, Florida

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Browse other Customer Service Jobs in Florida

  1. Sales - Customer Service Background Wanted!

    Plantation, FL
    Job Description: As a dedicated Insurance Sales Agent, you will apply your customer service experience to help your clients prepa...
  2. Call Center Rep

    Hialeah, FL
    GET TO KNOW ALORICA At Alorica, we only do one thing ? make lives better, one interaction at a time. We?re a global leader in cust...
  3. Customer Service Representative I

    Sunrise, FL
    Description: Position Purpose\: Respond to customer inquiries via telephone and written correspondence in a timely and appropriat...
  4. Customer Service Support Manager

    Miami, FL
    We are looking to fill three (3) Customer Service Representative. Location: Remote. Work from Home. Hours: 2-4hours a day Job Duti...
  5. Distribution Customer Service

    Miami, FL
    Customer Service Representative Job purpose: Responsible for providing effective customer service for all internal and external cu...
  6. Desktop Support-Sunrise FL

    Fort Lauderdale, FL
    Please apply here or send your resume to robert.hurwitzmodis.com to be consideredJob SummaryProvides first tier operational suppor...
  7. Supervisor, Customer Service

    Sunrise, FL
    Description: Position Purpose\: Supervise assigned customer service function at the health plan to meet overall business goals and...
  8. Customer Service Representative - TEMP

    Miami, FL
    Customer Service Representative - Duties and Responsibilities: * Work with interested clients to help them understand program spe...
  9. Service Advisor

    Pompano Beach, FL
    At AutoNation, doing what"s right by the customer comes standard at 300 locations coast to coast, so it"s no wonder we have se...
  10. Customer Service Account Manager

    Deerfield Beach, FL
    Voted Sun Sentinel Top Workplace and ranked INC 5000"s 29th fastest growing company, ShipMonk is America"s fastest growing ful...