Get Customer Service JobsGet Customer Service Jobs

Guest Service Representative - The Mayflower Hotel, Autograph Collection - (190013PO)


  • Marriott International, Inc.
  • 04/15/19
  • Washington, DC
  • 20036
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with AC Hotels

Marriott''s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

The Mayflower Hotel, Autograph Collection, located at 1127 Connecticut Avenue NW, Washington, District of Columbia, 20036 is currently hiring a Guest Service Representative.

Responsibilities include:

Welcome to our family



As a world-class leader in the travel industry, theres no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.



The impact youll make



No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.



What youll do

Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shifts staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering to the right department
Communicate any emergency, lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages
Perks you deserve

Well support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs
What were looking for

A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.



Youre welcomed here



Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know youre important to us. Youll make an impact in your role, and for that, youll be appreciated and valued.


To apply now, go to: https://jobs.marriott.com/marriott/jobs/190013PO?%3Flang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.

www.facebook.com/marriottjobsandcareers

http://www.instagram.com/marriottcareers

@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?

-

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Browse other Customer Service Jobs in District of Columbia

  1. Customer Service Representative

    Washington, DC
    Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical...
  2. Technical Customer Support Technician

    Alexandria, VA
    Provides phone support in compliance with established policies and procedures in order to attain contractual Service Level Agreeme...
  3. Help Desk Technical Support II (Tier 1) -...

    Arlington, VA
    We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the...
  4. Sr Technician, End User Support

    Calverton, MD
    Sr Technician, End User Support Description The End User Support (EUS) Senior Technician acts as an agent for the continuous, ef...
  5. IT Support Specialist

    Washington, DC
    IT Support Specialist Add to Apply List Washington, DC 165 IT User Support Our client has an opening for an IT Support Specialist...
  6. Customer Services and Information Technology...

    McLean, VA
    Required Skills: Excellent Customer Service skills (proactive, good communicator, responsive to customer needs). Active Directory,...
  7. 17415 - Help Desk Analyst I - Help Desk Specialist

    Washington, DC
    17415 ?-? Help Desk Analyst I ?-? Help Desk Specialist Help Desk Analyst I Location: Washington, DC Clearance: Public Trust In...
  8. Technical Customer Support Technician

    Alexandria, VA
    Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for leading American C...
  9. Customer Service Associate - Team Lead

    Baltimore, MD
    We are looking for outgoing individuals with great communication skills to join our team as customer service associates. The posit...
  10. Desktop Technical Support Specialist

    Bethesda, MD
    GDIT is seeking a Desktop Support Specialist with Mac and Windows expertise to provide a variety of hands on technical support and...