Get Customer Service JobsGet Customer Service Jobs

Guest Service Representative - Residence Inn Salt Lake City - (190015TY)

  • Marriott International
  • 04/29/19
  • Salt Lake City, UT
  • 84121
  • doe / Hourly
  • Part-Time
Here's To Your Journey with Residence Inn

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World at Residence Inn by Marriott.

The Residence Inn Salt Lake City Cottonwood, located at 6425 South 3000 East, Salt Lake City, Utah, 84121 is currently hiring a Guest Service Representative.

Responsibilities include:

Welcome to our family

As a world-class leader in the travel industry, theres no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The impact youll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What youll do

Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shifts staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering to the right department
Communicate any emergency, lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages
Perks you deserve

Well support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs
What were looking for

A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Youre welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know youre important to us. Youll make an impact in your role, and for that, youll be appreciated and valued.

To apply now, go to:
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.

@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Browse other Customer Service Jobs in Utah

  1. Customer Service Sales Rep

    Orem, UT
    Job Description: Overview Are you ready for a new career in an exciting environment that's like no other call center? Clearlink b...
  2. Field Support Technician

    Salt Lake City, UT
    JMF Solutions is looking for a Field Support Technician to service clients in the Salt Lake City, Utah area. JMF Solutions is a co...
  3. Wendy's Crew Member/Customer Service...

    Sandy, UT
    Job Description: Description As a Wendy's Crew Member, you'll enjoy the benefits of working in a fun, fast-paced environment wher...
  4. Call Center Sales Representative

    Orem, UT
    Job Description: Overview Are you ready for a new career in an exciting environment that's like no other call center? Clearlink b...
  5. Technical Support Engineer

    Salt Lake City, UT
    Who Is AccelaAccela is the industry pioneer in government licensing, permitting, service request, and inspection solutions, with m...
  6. Customer Service Representative (Fidelity...

    Salt Lake City, UT
    Do you want to work for a fast-paced, growing organization where impactful people make the difference? Do you thrive on providing...
  7. Customer Relationship Advocate - Salt Lake City

    Salt Lake City, UT
    Do you enjoy helping others? Are you the go to person at work or in your community? Would your friends and family describe you as...
  8. Customer Service - Bilingual - Call Center

    Riverton, UT
    Job Description: Are you a customer service all-star with the confidence to handle challenging calls in English or Spanish? Do yo...
  9. Customer Service Representative

    Salt Lake City, UT
    Customer Service Representative Description: Customer Service Representative Job Summary This Customer Service Representative posi...
  10. Business Customer Service Representative

    Salt Lake City, UT
    What you"ll be doing... With every call, you"ll have the opportunity to support our customers with innovative technology, pro...