Get Customer Service JobsGet Customer Service Jobs

Guest Service Representative - Residence Inn Durham Research Triangle Park - (19079086)


  • Marriott International, Inc.
  • 07/11/19
  • Durham, NC
  • 27713
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with Residence Inn
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World at Residence Inn by Marriott.

The Residence Inn Durham Research Triangle Park, located at 201 Residence Inn Boulevard, Durham, North Carolina, 27713 is currently hiring a Guest Service Representative.
Responsibilities include:

Welcome to our family

As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The impact you'll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What you'll do
Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering to the right department
Communicate any emergency, lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages
Perks you deserve
We'll support you in and out of the workplace by offering:
Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs
What we're looking for
A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You're welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued.

To apply now, go to: https://jobs.marriott.com/marriott/jobs/19079086?%3Flang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
www.facebook.com/marriottjobsandcareers
http://www.instagram.com/marriottcareers
@lifeatmarriott on Snapchat
So, we ask, where will your journey take you?
-
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Browse other Customer Service Jobs in North Carolina

  1. Entry-level Sales / Customer Support Role

    Concord, NC
    Are you interested in an entry-level role in sales and customer support? Year Up is a one-year, intensive program that provides yo...
  2. Financial Customer Associate - North Carolina

    Durham, NC
    Do you genuinely enjoy making a difference in the lives of others? If you answered •yes• and are an experienced customer service-m...
  3. Product Support Specialist

    Greensboro, NC
    Job Description We are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an ef...
  4. Customer Service Representative Fueler/Washer

    Fayetteville, NC
    What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fue...
  5. Field Service Tech

    Raleigh, NC
    CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterpr...
  6. Customer Service Clerk

    Durham, NC
    Customer Service Clerk: Duties and Responsibilities * Responsible for greeting customers and offering assistance in product and s...
  7. Level 2 Application Support Engineer

    Cary, NC
    Zift Solutions is expanding our Support Services team with individuals who are passionate about customer service. In that context,...
  8. Customer Service Advocate - Roanoke, VA

    Roanoke, VA
    Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want...
  9. Help Desk (Application Support)

    Durham, NC
    Title Help Desk (Application Support) Location Durham, NC, USA Length Long term Employment Type W2 or C2C Description Interview Ty...
  10. Client Services Specialist (CSS)

    Raleigh, NC
    Our laboratory is currently seeking a highly motivated Client Services Specialist (CSS) to work as a liaison between the laborator...