Get Customer Service JobsGet Customer Service Jobs

Guest Service Representative - Residence Inn - (19124999)


  • Marriott International
  • 09/11/19
  • Chicago, IL
  • 60611
  • doe / Hourly
  • Full-Time
Here's To Your Journey with Residence Inn

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World at Residence Inn by Marriott.

The Residence Inn Chicago Downtown/Magnificent Mile, located at 201 East Walton Place, Chicago, Illinois, 60611 is currently hiring a Guest Service Representative.

Responsibilities include:

Welcome to our family



As a world-class leader in the travel industry, theres no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.



The impact youll make



No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.



What youll do

Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shifts staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering to the right department
Communicate any emergency, lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages
Perks you deserve

Well support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs
What were looking for

A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.



Youre welcomed here



Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know youre important to us. Youll make an impact in your role, and for that, youll be appreciated and valued.


To apply now, go to: https://jobs.marriott.com/marriott/jobs/19124999?%3Flang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.

www.facebook.com/marriottjobsandcareers

http://www.instagram.com/marriottcareers

@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?

-

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Browse other Customer Service Jobs in Illinois

  1. Managed Services Technical Architect - Customer...

    Lincolnshire, IL
    Job Description: CDW's vision is to be the best national provider of Advanced Technology Solutions. We'll achieve this reputation...
  2. Customer Service Associate

    Arlington Heights, IL
    Napleton Automotive Group owns and operates 55+ retail automotive dealerships in eight states. Our group employs 3,500 people nati...
  3. Care Coordinator

    LaSalle, IL
    North Central Behavioral Health Systems Care Coordinator Positions LaSalle, Bureau, Marshall, Putnam, Stark and Fulton Counties in...
  4. Information Technology Support Associate

    Naperville, IL
    Company Summary : PMA Financial Network, LLC has been a leading provider of financial services since 1984, and currently serves ov...
  5. Customer Success Analyst

    Chicago, IL
    COMPANY PROFILE:Lextegrity is an innovative RegTech SaaS firm tackling a central obstacle to sustainable development and protectin...
  6. Strategic Account Manager

    Chicago, IL
    Position SummaryTo focus on improving relationships with a selection of key accounts, with the intent to protect, maintain / grow...
  7. Member Care Specialist

    Chicago, IL
    The Member Care Specialist provides customer service/public relations and acts as information agent to members, students, staff an...
  8. Customer Service Supervisor

    Milwaukee, WI
    Customer Service Supervisor Full-Time Professional Germantown, WI, US Excellent full time customer service supervisor opening avai...
  9. Call Center/Customer Service Representative

    Rockford, IL
    GET TO KNOW ALORICA At Alorica, we only do one thing ... make lives better, one interaction at a time. We"re a global leader in...
  10. Customer Service Representative - Temp to...

    Rockford, IL
    GET TO KNOW ALORICA At Alorica, we only do one thing ... make lives better, one interaction at a time. We"re a global leader in...