Get Customer Service JobsGet Customer Service Jobs

Guest Service Representative - Residence Inn (190004BK)

  • Marriott International
  • 01/11/19
  • Fresno, CA
  • 93710
  • DOE / Hourly
  • Part-Time
Heres To Your Journey with Residence Inn

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World at Residence Inn by Marriott.

The Residence Inn Fresno located at 5322 N. Diana Avenue, Fresno, CA 93710 is currently hiring a Guest Service Representative.

Additional Location: Clovis, California; Kingsburg, California; Visalia, California; Madera, California

Responsibilities include:
Welcome to our family

As a world-class leader in the travel industry, theres no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The impact youll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What youll do
Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shifts staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering to the right department
Communicate any emergency, lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages
Perks you deserve
Well support you in and out of the workplace by offering:
Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs
What were looking for
A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Youre welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know youre important to us. Youll make an impact in your role, and for that, youll be appreciated and valued.

To apply now, go to:

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.
@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Employer Information

Browse other Customer Service Jobs in California

  1. Customer Service Representative

    Fresno, CA
    Why work for Alorica Fresno? Simply put, we want to make lives better&one interaction at a time and to do that, we need the very...
  2. Shop / Deliver Groceries (Car Required)

    San Lucas, CA
    Earn money shopping and delivering groceries, giving customers more time to do what they love. * Be Independent Schedule work a...
  3. Part-time Shopper

    Soledad, CA
    Every few years, a company emerges and transforms an industry. Instacart been leading the evolution of a $800B retail market, and...
  4. Customer Service Representative

    Fresno, CA
    Customer Service Representatives are responsible for: handling general inbound ACD calls related to all aspects of service. * Rese...
  5. Customer Service Representative

    Fresno, CA
    Local county company seeking new Customer Service Representatives! We are looking for fun, positive, friendly, reliable people to...
  6. Customer Service Representatives

    Fresno, CA
    Our local offices have entry level openings in customer sales / service to fill immediately. No experience is necessary as we prov...
  7. Customer Service Representative

    Fresno, CA
    As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and...
  8. Customer Service - Global Customer Service...

    Fresno, CA
    Customer Service Do you ever want that perfect customer who doesn/t complain? Well working with children in an ESL classroom is wh...
  9. Virtual Customer Service Representative, Need...

    Fresno, CA
    Customer service ' sales is at the heart of the driver - rider relationship, and riders tip well for great service. If you have pr...
  10. Customer Service Representative-Automotive...

    Fresno, CA
    We are seeking a Customer Service Representative, that is Proficient in Excel-With Strong Automotive Knowledge Responsibilities: *...