Get Customer Service JobsGet Customer Service Jobs

Guest Service Representative (PM Shift) - Philadelphia Marriott Downtown - (19175459)


  • Marriott International, Inc.
  • 01/10/20
  • Philadelphia, PA
  • 19107
  • DOE / Hourly
  • Part-Time
Here's To Your Journey with Marriott Hotels Resorts Suites

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International''s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.

The Philadelphia Marriott Downtown, located at 1201 Market St, Philadelphia, Pennsylvania, 19107 is currently hiring a Guest Service Representative (PM Shift).

Responsibilities include:

Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to: https://jobs.marriott.com/marriott/jobs/19175459?%3Flang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.

www.facebook.com/marriottjobsandcareers

http://www.instagram.com/marriottcareers

@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?

-

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Browse other Customer Service Jobs in Pennsylvania

  1. Customer Service/Sales

    East Meadow, NY
    Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out custome...
  2. Entry Level - Customer Service

    Philadelphia, PA
    About Us Since founding our business in December of 2016 with a small start-up team of 5, we have grown our team to 40+ across 3 m...
  3. Customer Service Representative

    Philadelphia, PA
    Role #1 - Care Connector Duties: The Care Connector is responsible for supporting the daily operations of integrated care manageme...
  4. Customer Service Representative...Edison, NJ-...

    South River, NJ
    The Customer Service Representative (CSR) interacts with customers to provide information in response to inquiries about products...
  5. Customer Care Specialist - Chapman Chevrolet

    Philadelphia, PA
    Job Description: Hiring Immediately, Customer Care Specialist. Great pay plan with bonus and benefits. We are seeking Customer C...
  6. Entry Level - Client Service Analyst

    MIDDLE CITY WEST, PA
    RESPONSIBILITIES: Kforce has a client seeking an Entry Level - Client Service Analyst to join their growing team on a contract-to-...
  7. Customer Service Representative - Full Time

    Lancaster, PA
    Summary/Objective The customer services representative is responsible for providing effective customer service for all customers b...
  8. Customer Service Representative

    Owings Mills, MD
    Customer Service Representative Owings Mills MD POSITION OVERVIEW: As our Customer Service Representative, this individual will...
  9. Customer Service Rep. II

    Pittston, PA
    Aerotek is working on behalf of an established employer in the Pittston, PA area to locate multiple full-time Customer Service Rep...
  10. Customer Service Representative

    York, PA
    The main duties of the Customer Service Representative include interacting with customers via email/phone, teaching customers abou...