Get Customer Service JobsGet Customer Service Jobs

Guest Service Representative (PM Shift) - Marriott Hotels - (20009132)


  • Marriott International, Inc.
  • 01/17/20
  • Arlington, VA
  • 22202
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with Marriott Hotels Resorts Suites

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International''s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.

The Crystal Gateway Marriott, located at 1700 Jefferson Davis Highway, Arlington, Virginia, 22202 is currently hiring a Guest Service Representative (PM Shift).

Responsibilities include:

Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to: https://jobs.marriott.com/marriott/jobs/20009132?%3Flang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.

www.facebook.com/marriottjobsandcareers

http://www.instagram.com/marriottcareers

@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?

-

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Browse other Customer Service Jobs in Virginia

  1. Customer Service Representative - Medical Office...

    Washington, DC
    We are seeking talented and enthusiastic individuals to engage with DC Medicaid Beneficiaries, providers, insurance companies, and...
  2. Deputy Customer Service Desk Manager

    Washington, DC
    Description SAIC has a contingent job opportunity for a Deputy Customer Service Manager in Huntsville AL to help lead a Federal Se...
  3. Customer Service Manager (Service Desk Manager)

    Washington, DC
    Description SAIC has a contingent job opportunity for a Customer Service Manager (Service Desk Manager)to lead a Federal Service D...
  4. Client Services Support Specialist

    Arlington, VA
    Location Arlington, VA Description JOB DESCRIPTION Client Services Technical Support Specialist to help maintain and support curre...
  5. Customer Service Representative

    McLean, VA
    Job Summary/Company: Sparks Group has partnered with a rapidly growing organization that is seeking customer service representativ...
  6. Tier III Help Desk Supervisor

    Washington, DC
    ITCON Services is seeking to hire a customer service-oriented Tier III Help Desk Lead to provide oversight for the Tier III techni...
  7. Client Technology Coordinator

    Arlington, VA
    NTCA ndash The Rural Broadband Association is looking for a Client Technology Coordinator and will report to the IT Data and Analy...
  8. Member Services Coordinator - $40K-$45K -...

    Washington, DC
    Our client, a financially-focused association located in Washington, DC is seeking a temporary-to-hire Member Services Coordinator...
  9. Online Support Desk Manager

    Washington, DC
    Description The objective of the Online Support Desk Manager is to ensure that users receive courteous, professional, effective cu...
  10. Customer Service Representative

    Greater Landover, MD
    US Tech Solutions is seeking a "Customer Service Representative- for a 06 months contract position with a client in Landover,...