Get Customer Service JobsGet Customer Service Jobs

Guest Service Representative (PM Shift) - Courtyard Costa Mesa South Coast Metro - (19081618)

  • Marriott International
  • 06/14/19
  • Santa Ana, CA
  • 92704
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with Courtyard

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you''ll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.

The Courtyard Costa Mesa South Coast Metro, located at 3002 S. Harbor Blvd , Santa Ana, California, 92704 is currently hiring a Guest Service Representative (PM Shift).

Responsibilities include:

Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to:
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.

@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.

Browse other Customer Service Jobs in California

  1. Customer Experience Specialist, Seasonal

    Irwindale, CA
    Job Description: As the Best Buy Seasonal Customer Experience (CE) Specialist, you will deliver friendly, fast / accurate process...
  2. Desktop Support Technician

    Fountain Valley, CA
    2-3+ years of desktop support experience or related background working with end users over the phone. Remote configuration of work...
  3. Inside Technical Support Representative

    Carson, CA
    Job Description: Inside Technical Support RepresentativeWe are seeking a Technical Support Associate to join our team! You will re...
  4. Technical Support Specialist

    Carlsbad, CA
    LOCAL CANDIDATES ONLY******************* The Technical Support Specialist is responsible for providing technical computer system s...
  5. Customer Service In-Home Sales

    Calabasas, CA
    Sales DesignerDO YOU ENJOY HELPING PEOPLE GET ORGANIZED?Closets By Design is hiring designers/sales representatives.Are you a •peo...
  6. Customer Success Manager

    Aliso Viejo, CA
    MOTION SOLUTIONS SUMMARY:Motion Solutions provides custom, application-specific engineered systems to OEMs and industrial customer...
  7. Helpdesk Tier 1 Support

    Orange, CA
    This is a local position in Laguna Hills, CA. LOCAL CANDIDATES ONLY. No recruiters. Job Description: This position would suit a he...
  8. Customer Success Specialist

    Los Angeles, CA
    Love to dine out and passionate about the restaurant industry? You"re willing to roll up your sleeves and do whatever it takes t...
  9. Technical Support Specialist - 10504

    San Diego, CA
    Technical Support Specialist - Simply BiotechOverviewImmediate opening for a Technical Support Specialist in San Diego, CA who pos...
  10. Junior Account Manager

    San Diego, CA
    Job Description72Point Inc is part of the SWNS Media Group that liaises with brands and agencies to enable them to achieve earned...