Get Customer Service JobsGet Customer Service Jobs

Guest Service Representative (PM Shift) - Courtyard - (19135536)

  • Marriott International, Inc.
  • 10/08/19
  • Clive, IA
  • 50325
  • DOE / Hourly
  • Part-Time
Here's To Your Journey with Courtyard

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you''ll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.

The Courtyard Des Moines West/Clive, located at 1520 NW 114th St., Clive, Iowa, 50325 is currently hiring a Guest Service Representative (PM Shift).

Responsibilities include:

Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to:
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.

@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Browse other Customer Service Jobs in Iowa

  1. Bilingual Customer Service Representative

    WDM, IA
    POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE PROFESSIONAL Start a career and grow with our growing team! We need Bilingual Custom...
  2. Customer Service Representative

    Clive, IA
    ID 2019-2816 Job Locations Clive, IA Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Sch...
  3. Bilingual Call Center Representative

    WDM, IA
    POSITION OVERVIEW BILINGUAL CALL CENTER PROFESSIONAL Start a career and grow with our growing team! We need Bilingual Contact Cen...
  4. WEEKEND WORKER - Call Center Agent

    WDM, IA
    POSITION OVERVIEW Our growing team needs entry-level or experienced Weekend Contact Center Representatives to support the sales p...
  5. 4X10 Call Center Representative

    WDM, IA
    POSITION OVERVIEW 4X10 CALL CENTER REPRESENTATIVE Start a career and grow with our team! Join us as a 4x10 Call Center Representa...
  6. Call Center Representative

    Mount Moriah, MO
    Job Description: Teleperformance is now hiring Customer Care Professionals in the Joplin, MO area! Teleperformance is a global le...

    WDM, IA
    CUSTOMER SERVICE PROFESSIONAL Start a career and grow with our growing team! We need Customer Service Representatives to improve t...
  8. Cashier and Customer Service Associate - Ankeny,...

    Urbandale, IA
    Creates a friendly and welcoming environment by greeting and offering assistance to customers. You are the face to the customer en...
  9. Customer Service Representative 1

    Des Moines, IA
    Job Description At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. We re looking...

    WDM, IA
    CUSTOMER SERVICE PROFESSIONAL Start a career and grow with our growing team! We need Customer Service Representatives to improve t...