Get Customer Service JobsGet Customer Service Jobs

Guest Service Representative / Front Desk (PM Shift) - Courtyard Boston Andover - (190017XJ)


  • Marriott
  • 05/01/19
  • Andover, MA
  • 01810
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with Courtyard

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you''ll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.

The Courtyard Boston Andover, located at 10 Campanelli Drive, Andover, Massachusetts, 01810 is currently hiring a Guest Service Representative / Front Desk (PM Shift).
Responsibilities include:

Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors.


To apply now, go to: https://jobs.marriott.com/marriott/jobs/190017XJ?%3Flang=en-us/

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.

www.facebook.com/marriottjobsandcareers

http://www.instagram.com/marriottcareers

@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?

-

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Employer Information

Browse other Customer Service Jobs in Massachusetts

  1. CUSTOMER SERVICE REPRESENTATIVE --- Flexible...

    Peabody, MA
    Peabody, MA ID: 2019-2630 Updated Date: Department: Customer Service Representative Type: Schedule: Multiple Schedules Available W...
  2. CUSTOMER SERVICE REP I

    Woburn, MA
    Location MA: Woburn Job Family Customer Service Job Brief The Customer Service Representative (CSR) will be responsible to answ...
  3. CALL CENTER REPRESENTATIVE --- Flexible Scheduling

    Peabody, MA
    Peabody, MA ID: 2019-2628 Updated Date: Department: Blended Call Center Representative Type: Schedule: Multiple Schedules Availabl...
  4. BILINGUAL CALL CENTER REPRESENTATIVES ---...

    Peabody, MA
    Peabody, MA ID: 2019-2586 Updated Date: Department: Bilingual Call Center Representative Type: Schedule: Multiple Schedules Availa...
  5. Customer Care Center Representative

    Newton, MA
    A Customer Care Representative is responsible for performing a full range of customer service oriented telephone and e-mail suppor...
  6. Customer Service Coordinator

    Framingham, MA
    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance...
  7. Facility Attendant, Customer Service - Rhode...

    North Kingstown, RI
    Location: US-RI-North Kingstown Shift: Multiple shifts Available Emp. Status: Part Time - Regular FLSA: Non-Exempt Union Status: N...
  8. Office Support

    Devens, MA
    As a motivated, dynamic individual you will work closely with DC management by providing excellent clerical and customer service s...
  9. Customer Care Associate II (Bilingual)

    Bridgewater, MA
    Job Description: Candidates must be available to work 37.5 hours/week between 12pm and 11pm Monday-Friday. Bilingual candidates a...
  10. Macy's Retail Customer Service Associate, Part...

    Hanover, MA
    Job Overview: A Customer Service Associate is responsible for providing outstanding customer service, creating an exceptiona...