Get Customer Service JobsGet Customer Service Jobs

Guest Service Representative - Crystal Gateway Marriott - (19090985)


  • Marriott International, Inc.
  • 07/11/19
  • Arlington, VA
  • 22202
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with Marriott Hotels Resorts Suites

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International''s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.

The Crystal Gateway Marriott, located at 1700 Jefferson Davis Highway, Arlington, Virginia, 22202 is currently hiring a Guest Service Representative.

Responsibilities include:

Welcome to our family



As a world-class leader in the travel industry, theres no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.



The impact youll make



No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.



What youll do

Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shifts staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering to the right department
Communicate any emergency, lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages
Perks you deserve

Well support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs
What were looking for

A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.



Youre welcomed here



Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know youre important to us. Youll make an impact in your role, and for that, youll be appreciated and valued.


To apply now, go to: https://jobs.marriott.com/marriott/jobs/19090985?%3Flang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.

www.facebook.com/marriottjobsandcareers

http://www.instagram.com/marriottcareers

@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?

-

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Browse other Customer Service Jobs in Virginia

  1. Part Time Bi-Lingual Customer Service

    York, PA
    Want to make some extra money for the season while working your full time job? Have direct customer service experience? Fluent i...
  2. Customer Service Associate - Seasonal -...

    Mechanicsburg, PA
    Earn an additional $3/hour! Creates a friendly and welcoming environment by greeting and offering assistance to customers. You are...
  3. Service Desk Technician

    Arlington, VA
    4 Service Desk positions supporting the Joint Servie Provider, JSP, in the Pentagon and Mark Center, Alexandria, VA. Positions are...
  4. At Your Service Center - Seasonal Associate,...

    Dulles, VA
    Job Overview: The At Your Service Center Associate is responsible for providing a great customer experience during all At Your Ser...
  5. Help desk/Technical support

    Arlington, VA
    Live IT Up at Ciber Global At Ciber Global, we believe the most inspired, innovative and industrious companies should win, regardl...
  6. Account Manager

    Arlington, VA
    IWS is seeking an Account Manager in our Washington, D.C. office located in the Dupont Circle WeWork building. Our Culture We want...
  7. Help Desk Specialist

    Alexandria, VA
    nTech Solutions, a leader in the recruitment of professionals, has multiple openings available for Help Desk Specialists in the Al...
  8. Desktop Support Analyst

    McLean, VA
    Our client, an IT Services and Solutions Company, is looking for an IT Support Specialist for their Professional Services Team Are...
  9. Technical Support Specialist

    Bethesda, MD
    The Technical Support Specialist (TSS) role within the Support Services group will be responsible for ensuring all client-facing c...
  10. Account Manager

    Arlington, VA
    Account Manager Haute Catering by Ridgewells is seeking a highly motivated professional to join their sales team as an Account Man...