Get Customer Service JobsGet Customer Service Jobs

Guest Service Representative - Courtyard (19000EH3)


  • Marriott International, Inc.
  • 02/11/19
  • Milpitas, CA
  • 95035
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with Courtyard
With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.

The Courtyard Milpitas Silicon Valley, located at 1480 Falcon Drive, Milpitas, CA, 95035 is currently hiring a Guest Service Representative.
Responsibilities include:

Welcome to our family
As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.
The impact you'll make
No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.
What you'll do
Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering to the right department
Communicate any emergency, lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages
Perks you deserve
We'll support you in and out of the workplace by offering:
Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs
What we're looking for
A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
You're welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued.
To apply now, go to: https://jobs.marriott.com/marriott/jobs/19000EH3?%3Flang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
www.facebook.com/marriottjobsandcareers
http://www.instagram.com/marriottcareers
@lifeatmarriott on Snapchat
So, we ask, where will your journey take you?
Additional Location - Campbell, California; Cupertino, California; Fremont, California; Los Altos, California; Milpitas, California; Mountain View, California; Newark, California; Palo Alto, California; Santa Clara, California; Sunnyvale, California
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Browse other Customer Service Jobs in California

  1. Cashier / Sales Associate

    San Rafael, CA
    Help customers shop our store and be able to find what they're looking for. Ensure all customers receive a fast and friendly check...
  2. CUSTOMER SERVICE REPRESENTATIVE

    Santa Clara, CA
    Job Description: CUSTOMER SERVICE ASSOCIATE - BE A HERO TO OUR CUSTOMERS As a Customer Service Associate, you will be greeting cu...
  3. Retail Customer Service Associate

    San Mateo, CA
    Job Number: 1951535BR Employment Type: Regular Full-Time Job Category: Retail Shift: Any Region: 040 : Bay Area Address Line 1: 12...
  4. Customer Service Representative

    Morgan Hill, CA
    SUMMARY:The Construction Service Representative will work closely with subcontractors and homeowners to provide excellent customer...
  5. Universal Service Representative

    Berkeley, CA
    Job Description: USE Credit Union Job ID 2019-1224 Job Locations US-CA-Berkeley Category Retail (Branches) Type Regular Full-Time...
  6. Strategic Account Manager

    San Jose, CA
    Job Description: SUMMARY The Strategic Account Manager (SAM) is primarily responsible for meeting sales - new business as well as...
  7. Account Manager

    San Jose, CA
    Job Description: Come Join the American Fidelity Family! American Fidelity Assurance is now looking for an Account Manager in you...
  8. Client Service Specialist

    San Francisco, CA
    Job Description: At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private b...
  9. Call Center Representative

    San Jose, CA
    We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstand...
  10. Application Support Specialist ($30/hr)

    Mountain View, CA
    Role and Responsibilities:Coordinate engineering investigations to bring quicker issue resolution to support incidents impacting o...