Get Customer Service JobsGet Customer Service Jobs

Guest Service Aide - Marriott Hotels - (19111115)

  • Marriott International, Inc.
  • 08/12/19
  • New York City, NY
  • 10036
  • doe / Hourly
  • Full-Time
Here's To Your Journey with Marriott Hotels Resorts Suites

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International''s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.

The New York Marriott Marquis, located at 1535 Broadway, New York, New York, 10036 is currently hiring a Guest Service Aide.

Responsibilities include:

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to:
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.

@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Browse other Customer Service Jobs in New York

  1. Service Desk Analyst

    New York, NY
    Seeking a Help desk technician that has good technical knowledge and can communicate effectively to understand the problem and exp...
  2. Desktop Support Engineer -Fujitsu/Flextrack(5013)

    New York, NY
    request for a windows 10 project, full DSE level experience required - Active directory experience - remote, VPN and deskside supp...
  3. Desktop Support

    New York, NY
    This person will be based out of the Mount Sinai Beth Israel Fierman Hall (317 E 17th Street), but will be responsible for servici...
  4. Insurance Claims Service Representative - -...

    Woodbury, NY
    Insurance Claims Service Representative Salary: $40,000 - $42,000 / year. $43,221 after successful completion of training. We kn...

    New York, NY
    Position Overview Performs daily check-ins and check-outs with service technicians, makes route scheduling changes as needed and...
  6. Customer Service Representative

    New York, NY
    We are currently looking for temporary P/T employees with strong customer service experience and a team-oriented spirit to provide...
  7. IAM (Identity Access Management) Support...

    New York, NY
    InfoPeople Corporation is currently seeking an IAM (Identity Access Management) Support Specialist with our direct client in their...
  8. Team Lead OMNI Support

    Enfield, CT
    Coordinate day to day activities for Omni Platform. * Partner with Cognizant, FIS, and Massmutual to ensure production stability a...
  9. Software Support Analyst

    Suffern, NY
    Alluvia is a revolutionary integration platform helping medium sized companies integrate eCommerce, CRM, EDI, 3PL, and Shipping ap...

    Allentown, NJ
    CUSTOMER SERVICE Cenlar FSB has exciting opportunities for Customer Service (Call Center) Professionals Join us for an Job Fair Op...