Get Customer Service JobsGet Customer Service Jobs

Guest Service Agent Lead - Ren Atlanta Airport Gateway - (19142602)


  • Marriott
  • 12/01/19
  • Atlanta, GA
  • 30337
  • DOE / Hourly
  • Full-Time
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldnt find in a travel guide. If this sounds like you, youre in the right place. Youve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it''s a place to discover, a place in the world with style like yours. Thats why were not just looking for anyone. Were looking for someone like you.

The Ren Atlanta Airport Gateway, located at 2081 Convention Center Concourse, College Park, Georgia, 30337 is currently hiring a Guest Service Agent Lead.

Guest Service Agent Lead :

Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests'' satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash guests'' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Assist management in motivating and coaching employees; serve as a departmental role model.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests'' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Enter and locate information using computers/POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.



To submit your application for this job, please go to: https://jobs.marriott.com/marriott/jobs/19142602?%3Flang=en-us/

-

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Employer Information

Browse other Customer Service Jobs in Georgia

  1. Customer Experience Consultant/Sales-Bilingual...

    Norcross, GA
    7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092 CarMax, the way your career should be! Provide an iconic cu...
  2. Customer Experience Assistant-Evening Shift

    Norcross, GA
    7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092 CarMax, the way your career should be! Provide an iconic cu...
  3. Customer Service Leader - 3507 (Assistant Store...

    Dalton, GA
    The MAPCO team of more than 3,200 dedicated employees with a strong commitment in customer service delivers Convenience You Can TR...
  4. Field Service Rep (FSR) - Atlanta

    Atlanta, GA
    Full Description Field Service Rep Required bull Experience performing hands-on equipment maintenance. bull Experience determining...
  5. Customer Engineer (Cloud)

    Atlanta, GA
    Successful candidates will have previous experience handling complex data manipulation challenges for clients, including ETL along...
  6. CUSTOMER SERVICE - POSTAL SERVICE

    Atlanta, GA
    CUSTOMER SERVICE ... POSTAL SERVICE NO EXPERIENCE REQUIRED ... PAID TRAINING PROVIDED ... JOB SECURITY The Postal Service is the...
  7. Customer Development Consultant

    Alpharetta, GA
    Company provides cloud based enterprise facilities and field service management software solutions that streamline and improve ser...
  8. Collections Specialist

    Atlanta, GA
    Overview GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all s...
  9. Client Services Liaison (Information Counseling...

    Atlanta, GA
    VACANCY ANNOUNCEMENT Client Services Liaison(Information Counseling Team) Center for Community Services/ Aging / Independence Se...
  10. Customer Service - Bi-lingual (Spanish) -...

    Atlanta, GA
    Position Description: Under the direct supervision of the Contract management team, perform various clerical and repetitive manua...