Get Customer Service JobsGet Customer Service Jobs

Guest Recognition Coordinator - The Ritz-Carlton, Half Moon Bay - (19111259)

  • Marriott International, Inc.
  • 08/13/19
  • Half Moon Bay, CA
  • 94019
  • DOE / Hourly
  • Full-Time
Guest Recognition Coordinator

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, Half Moon Bay, located at 1 Miramontes Point Road, Half Moon Bay, California, 94019 currently has the following opportunity:

Guest Recognition Coordinator(19111259) :

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests'' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

We invite you to learn more about this position and apply at:

Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.

Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.

Additional Location - San Mateo, California; South San Francisco, California; Menlo Park, California; San Bruno, California; Redwood City, California; Millbrae, California; Burlingame, California;

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.

Browse other Customer Service Jobs in California

  1. Customer Service Rep

    Fremont, CA
    POSITION SUMMARY: With an appropriate knowledge of the Companys services and processes, a Customer Service Representative I works...

    San Ramon, CA
    Are you looking to transition out the retail or the restaurant industry? Or maybe even looking for a change in career? Are you s...
  3. Customer Service/ Service Assistant Needed!

    Concord, CA
    Customer Service Representatives Needed Immediately!! Starting pay: $17/hr with pay increases and internal growth opportunities!...
  4. Entry Level Healthcare Customer Service

    Rancho Cordova, CA
    Customer Service Representative - Assisting members and providers through incoming calls answering questions regarding eligibility...
  5. Collections Specialist

    San Francisco, CA
    Large Technology/Food Delivery company is Downtown San Francisco is seeking a Collections Specialist to join their team. Respo...

    Hayward, CA
    Description: We are seeking a bi-lingual medical receptionist. Our receptionist provides excellent customer service and secretaria...
  7. Collections Specialist

    San Leandro, CA
    Hiring for Immediate Placement! Collections Specialist Job Duties: - Inform customers of a •past due• balance by various mea...
  8. Service Now Customer Service Management

    Sacramento, CA
    Category 9 Customer Service Management The Service Now CSM is a suite of applications that enables organizations to optimally over...
  9. Client Partner

    San Francisco, CA
    Client Partner - Technology Industry Overview Client LeadersPartners play a key role in our growth and are tasked with rapid busin...
  10. Customer Service Representaive

    Newark, CA
    We are looking for individuals who are eager to develop and apply their skills in ways that make a positive impact to communities....