Get Customer Service JobsGet Customer Service Jobs

Guest Recognition Coordinator - The Ritz-Carlton, Boston - (19139172)


  • Marriott International, Inc.
  • 11/04/19
  • Boston, MA
  • 02111
  • DOE / Hourly
  • Full-Time
Guest Recognition Coordinator

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, Boston, located at 10 Avery Street, Boston, Massachusetts, 02111 currently has the following opportunity:

Guest Recognition Coordinator(19139172) :


Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests'' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


We invite you to learn more about this position and apply at:https://jobs.marriott.com/marriott/jobs/19139172?%3Flang=en-us/

Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.

www.facebook.com/marriottjobsandcareers

http://www.linkedin.com/company/ritz-carlton

Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.

-

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Browse other Customer Service Jobs in Massachusetts

  1. Customer Service/Sales

    Boston, MA
    Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out custome...
  2. Customer Service Associate

    Andover, MA
    Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out custome...
  3. Arbitration Admin - Customer Service Bilingual...

    Framingham, MA
    Job Description: As an as an administrator for the Arbitration department you are a key component to providing customers with exc...
  4. Customer Service Representative - Night Shift

    Springfield, VT
    Position Summary: A Customer Service Representative will professionally respond and interface directly with customers using variou...
  5. Customer Service Representative

    Norwood, MA
    Nationally recognized Human Resources firm out of Norwood, MA is seeking multiple Customer Service Representatives to start ASAP!...
  6. Customer Service Call Center Agent

    Norwood, MA
    We are hiring for a Customer Service Call Center Agent for our client in the health and benefits industry! We are seeking indivi...
  7. Service Coordinator

    Braintree, MA
    Bay State Community Services Description: Salary/Benefits: * Competitive Salary * BENEFITS START DAY One!!!!! * 3 weeks accrued...
  8. Customer Service Representative

    Westborough, MA
    IMMEDIATE CALL CENTER OPENINGS! If you're an enthusiastic, hardworking person with a drive to advance your career in an office s...
  9. Client Service Administrator

    Wallingford, CT
    Fosdick Fulfillment Corporation*, a leader in fulfillment services has a Client Service Administrator position available in our Wa...
  10. Customer Service Specialist

    Boston, MA
    The Customer Specialist is responsible for sales support and service for our largest and most demanding customers. Each Specialist...