Get Customer Service JobsGet Customer Service Jobs

Guest Experience Specialist - W Boston Hotel & Residences - (19074152)


  • Marriott International
  • 06/12/19
  • Boston, MA
  • 02116
  • doe / Hourly
  • Full-Time
Here's To Your Journey with W Hotels
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

The W Boston Hotel & Residences, located at 100 Stuart St, Boston, Massachusetts, 02116 is currently hiring a Guest Experience Specialist.
Responsibilities include:

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests'' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.


To apply now, go to: https://jobs.marriott.com/marriott/jobs/19074152?%3Flang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
www.facebook.com/marriottjobsandcareers
http://www.instagram.com/marriottcareers
@lifeatmarriott on Snapchat
So, we ask, where will your journey take you?
-
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Employer Information

Browse other Customer Service Jobs in Massachusetts

  1. Sales - Customer Service Background Wanted!

    Waltham, MA
    Job Description: As a dedicated Insurance Sales Agent, you will apply your customer service experience to help your clients prepa...
  2. Reservationist

    Boston, MA
    The Columbus Hospitality Group, which includes Mistral, Sorellina, Ostra, Teatro, Mooo and Bar Lyon, is seeking a hardworking Rese...
  3. CALL CENTER REPRESENTATIVE - Entry-Level

    Beverly, MA
    Join our rapidly expanding team and start a career or grow your skillsets. We are hiring Call Center Representatives to support th...
  4. Customer Service Representative

    Burlington, MA
    Customer Support Representative Reports To: Customer Support Manager Location: Burlington, MA Business Overview: Business Over...
  5. Facility Attendant, Customer Service - Rhode...

    North Kingstown, RI
    Location: US-RI-North Kingstown Shift: Multiple shifts Available Emp. Status: Part Time - Regular FLSA: Non-Exempt Union Status: N...
  6. Strategic Account Manager

    Methuen, MA
    Methuen, MA Description: Who we are: As a recipient of the Raytheon Integrated Defense Systems 5 Star Supplier Excellence Award a...
  7. Desktop Support Specialist

    Boston, MA
    Our client a large, world renowned medical center headquartered here in Downtown Boston is looking for a Desktop Support Specialis...
  8. Customer Service Representative- $17/hr

    Wakefield, MA
    American Dental Partners" vision is to be the leading business partner to dental group practices in the nation. Our mission is t...
  9. Technical Support Representative

    Waltham, MA
    Overview Harvey Building Products is seeking to hire a Technical Support Representative to assist employees with their information...
  10. Preferred Banking Client Services Banker

    Boston, MA
    Job Description: At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private b...