Get Customer Service JobsGet Customer Service Jobs

Guest Experience Representative - Washington Marriott at Metro Center - (1900157C)


  • Marriott International
  • 04/17/19
  • Washington, DC
  • 20005
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with Marriott Hotels Resorts Suites
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International''s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.
The Washington Marriott at Metro Center,
located at 775 12th Street, NW, Washington, District of Columbia, 20005 is currently hiring a Guest Experience Representative.

Responsibilities include:

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Review shift logs/daily memo books and document pertinent information in logbooks. Receive, record, and relay messages accurately, completely, and legibly. Notify Loss Prevention/Security of any guest reports of theft. Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Assist guests with accessing the internet. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to: https://jobs.marriott.com/marriott/jobs/1900157C?%3Flang=en-us/

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.
www.facebook.com/marriottjobsandcareers
http://www.instagram.com/marriottcareers
@lifeatmarriott on Snapchat
So, we ask, where will your journey take you?
-
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Browse other Customer Service Jobs in District of Columbia

  1. Customer Service/Sales

    Irvington, VA
    Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out custome...
  2. Customer Service Alternative - Drive with Uber

    Washington, DC
    Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it"s totally flexible around...
  3. Work in Customer Service? Earn Extra Cash

    Washington, DC
    Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it"s totally flexible around...
  4. Customer Service - Get Your Side Hustle on with...

    Washington, DC
    Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it"s totally flexible around...
  5. Dispatcher - Marine Customer Service

    Chesapeake City, MD
    Dispatcher - Marine Customer Service Dann Marine Towing LC, is a Sixth Generation Family Owned Business located in Chesapeake City...
  6. New Store: Customer Service Advisor - Staples...

    Richmond, VA
    Job Description: Customer Service Advisor - Staples Mill Marketplace/Henrico, VA Accelerate your potential at our brand new store...
  7. Help Desk Specialist / Corporate Services...

    Rockville, MD
    This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. We have a proven p...
  8. Field Technical Support (Glen Allen)

    Glen Allen, VA
    Job Details: Field Technical Support Glen Allen VA 6 Months + Job Description: Manages the onsite delivering of software services,...
  9. Customer Success Manager

    Arlington, VA
    TeamBuildr is a startup in the strength and conditioning industry. With less than 10 employees, we are continuing to expand our pr...
  10. Help Desk Technician

    Richmond, VA
    Job Description: Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot...