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Customer Service Specialist

  • Global Channel Management, Inc
  • 07/30/22
  • Rochester, NY
  • 14626
  • $15 / Hourly
  • Contractor
Customer Service Specialist needs 2 years experience.
Customer Service Specialist requires:
MS office
Order processing
5% travel

Customer Service Specialist duties:
Creates, enters and manages customer orders (via phone/fax or e-channels) from internal and/or external customers.
Responsibility for front-line inquiry/service complaint management
Responds to all queries (e.g. order status, product information, stock availability, company policies, price quotes, claims, requests for documentation, etc.,) from internal and/ or external customers to achieve a close-loop resolution process for the customer, limiting the need for the customer to call back numerous times for the same issue.
Work done in compliance to department SOPs and SOX.
Opens an interaction record for a new or existing claim (for all claim types) as part of the inquiry and service complaints process
Follows-up on open inquiries and escalates unresolved calls to appropriate subject matter experts based on SOP.

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