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Customer service

  • Global Channel Management, Inc.
  • 08/31/19
  • New York City, NY
  • 10165
  • $29 / Hourly
  • Full-Time
Customer service needs five years of service industry experience managing service operations and / or service scheduling.
Customer service requires:
Associates degree
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Able to prioritize work activities based upon financial impact to desired business goals.
Experience and/or basic project accounting or costing principals is desired.
Able to influence diverse teams to accomplish tasks/goals
Customer service duties:
scheduling and dispatching Technicians
Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customers expectations.
Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost effective manner.

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