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Customer Service Assistant

  • Kolbe Academy
  • 05/26/20
  • Napa, CA
  • 94559
  • 16.73 - 18.19 / Hourly
  • Full-Time
We are currently seeking a motivated, enthusiastic, and reliable Customer Service Assistant to join our ever-growing team of professionals. In this role, you will interact with our clients one-on-one on a daily basis, addressing concerns, making sales, and fielding questions. To be successful in this position, you will be self-motivated, persistent, and knowledgeable, with a friendly yet professional demeanor.

Customer Service Assistant Duties and Responsibilities

Interact with clients on the phone, internet, and face-to-face in a professional manner
Meet all customer needs and exceed expectations, upholding our strong reputation
Continually expand your knowledge of our business in order to
Accurately answer question and address client concerns
Log all contacts in our customer database system accurately
Maintain accurate and up to date client files
Generate quotes and timelines for clients as requested
Suggest additional products and services of use to clients
Investigate and pursue client leads, expanding our client base
Conduct basic administrative tasks such and copying and filing
Generate monthly, quarterly, and annual reports for management
Excellent computer skills, including Microsoft Office and databases
Familiarity with office equipment and multi-line phone systems
Proactively seek solutions to problems, notifying Management when concerns arise

Customer Service Assistant Requirements and Qualifications

High school diploma or equivalent required, college degree preferred
Minimum 2 years experience working in customer service
Significant work experience in sales or finance is a plus
Exceptional communication skills, both written and verbal
Outstanding phone and email etiquette
Innovative thinker with a positive attitude
Able to remain calm and professional, even with challenging clients
Able to manage multiple accounts simultaneously
Keen attention to detail and excellent memory, making clients feel known
Ability to learn about our changing product line and articulate specifications readily
Team-player mentality
Able to thrive in a fast-paced, high-volume work environment


Health, Dental & Life Insurance
Short term Disability Insurance
401K with company match
Vacations & Discounts

Employer Information

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