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Customer Service Account Specialist

  • Global Channel Management, Inc.
  • 03/26/20
  • Bentonville, AR
  • 72712
  • 25 / Hourly
  • Full-Time
Customer Service Account Specialist needs 3-5 years directly applicable experience in addition to a relevant degree or equivalent
Customer Service Account Specialist requires:
PC literate in Microsoft Office suite of products
Advanced level Excel skills.
Excellent written and verbal communication skills
Strong organization and planning skills
Strong problem solving and analytical skills
Ability to work independently receiving minimal guidance on daily activities
Demonstrate leadership skills
Knowledge of supply chain/logistics in a consumer products or related industry preferred
Ability to build effective working relationships across functional areas
Highly motivated; enthusiastic, energetic, capable of working in a fast-paced environment
Excellent interpersonal skills
Strong customer focus Education: B.S. or B.A. degree desired. (Supply Chain concentration preferred)
Previous customer service, sales or supply chain experience
Customer Service Account Specialist duties:
Monitors status of all open orders to ensure on-time and in-full delivery
Provides the customer proactive communication regarding order status, logistics issues and action plans meet customer expectations for order delivery
Ensures the sales team and other stakeholders are aligned and informed.
Key decision making activities include: whether to request a stock transfer order, to move a customer order to ship from another distribution center or to request a later arrival date from the customer.
Collaborates with peers to determine best solutions to support overall customer service needs. Also proactively informs internal Supply Planning Team of risks to allow SCP Team opportunities to adjust production and avoid shortages.
Key point of contact for all customer supply chain activities and assists in the implementation of customer specific programs in conjunction with Sales, Marketing, Transportation, Distribution and key customer contacts
Develops relationships and contacts with key customers supply chain and replenishment organizations
Maximizes regular face-to-face and teleconference meetings with key customers to ensure supply chain is aligned to meet customer needs and initiatives.
Analyzes customer service levels, in-stocks and on-time delivery to customer measures & develops action plans to achieve service level goals
Provides trend analysis of performance, root cause of issues and develops recommendations for performance improvement.

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