Get Customer Service JobsGet Customer Service Jobs

Bell Desk Expeditor - Gaylord Opryland Resort & Convention Center - (19000EGC)


  • Marriott International, Inc.
  • 02/11/19
  • Nashville, TN
  • 37214
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with Gaylord
Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a consider it done spirit to work.In return, youll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change?Take the initiative.Enjoy the Rewards.
The Gaylord Opryland Resort & Convention Center, located at 2800 Opryland Drive, Nashville, TN, 37214 is currently hiring a Bell Desk Expeditor.

Responsibilities include:

Monitor trends by reporting and displaying service delivery times, such as check in and checkout turnaround times and amenity deliveries as well as compare service levels/response times of Bellstand/Door Service employees. Communicate with manager to increase the efficiencies of Bellstand/Door Services by preparing timely reports to verify that the management team has access to the most current metrics. Monitor the Bellstand/Door Services portion of databases to verify that all work orders are closed as well as other duties required to maintain the integrity of the database. Maintain and order guest amenity items to consistently meet par-levels based on forecasted occupancy levels. Contribute to daily and monthly meetings by delivering pertinent information to employees. Take all guest calls for Bellstand/Door Services and coordinate the requests among the Bellstand/Door Services employees; once a call is received enter the work order into the database then follow the work order until closed and the follow up call has been made back to the guest to verify complete satisfaction. Research misplaced luggage and organize the overall Bellstand/Door storage areas. Contribute to daily and monthly meetings by delivering pertinent information to employees.Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to: https://jobs.marriott.com/marriott/jobs/19000EGC?%3Flang=en-us/

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.
www.facebook.com/marriottjobsandcareers
http://www.instagram.com/marriottcareers
@lifeatmarriott on Snapchat
So, we ask, where will your journey take you?
Additional Location - Brentwood, Tennessee; Goodlettsville, Tennessee; Hendersonville, Tennessee; Murfreesboro; Tennessee; Smyrna, Tennessee; Franklin, Tennessee; Columbia, Tennessee
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Browse other Customer Service Jobs in Tennessee

  1. Customer Service Representative | Teleperformance

    Campbellsville, KY
    Customer Service Representative DOING BUSINESS WITH PEOPLE, FOR PEOPLE. Teleperformance is a global leader in providing exception...
  2. Customer Service Representative

    Nashville, TN
    Kelly Services is currently looking for Customer Service Representatives. Minimum Requirements Include: ? Outstanding written an...
  3. Customer Service Representative

    Gradyville, KY
    Job Description: Teleperformance is now hiring Customer Care Professionals in the Campbellsville, KY area! Teleperformance is a g...
  4. Technical Customer Support Representative

    Nashville, TN
    STRATEGIC STAFFING SOLUTIONS HAS AN OPENING! Strategic Staffing Solutions (S3) is currently looking for a Technical Customer Suppo...
  5. Technical Customer Support Representative

    Nashville, TN
    Job Description: CVW Team, Customer Support Tech Associate Provides guidance, assistance, coordination and follow-up on client que...
  6. Ground Service Agent

    Nashville, TN
    Job Description: Welcome! Delta is the most admired airline and we thank you for your interest in joining our Customer Service te...
  7. Customer Support Analyst

    Nashville, TN
    Zycron has joined with a consulting organization to hire a Support Analyst for a long-term contract in Nashville, TN. This is a gr...
  8. Retail Cashier

    Franklin, TN
    Job Description: Often times, people think that all retail positions are the same... and for the most part, they may be right! Bu...
  9. Incoming Call Center Help Desk Agent

    Nashville, TN
    The Help Desk Analyst is accountable for the prompt and effective resolution of technical and production issues for LKQ?s employee...
  10. Entry Level Technical Support Specialist

    Nashville, TN
    Summary The Technical Services Specialist I provides moderately complex technical support to internal and external clients throug...