Get Customer Service JobsGet Customer Service Jobs

At Your Service Operator - Westin Book Cadillac Detroit - (19000LGM)


  • Marriott International
  • 03/05/19
  • Detroit, MI
  • 48226
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with Westin
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

The Westin Book Cadillac Detroit, located at 1114 Washington Blvd, Detroit, MI, 48226 is currently hiring a At Your Service Operator.
Responsibilities include:
Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests'' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
To apply now, go to: https://jobs.marriott.com/marriott/jobs/19000LGM?%3Flang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
www.facebook.com/marriottjobsandcareers
http://www.instagram.com/marriottcareers
@lifeatmarriott on Snapchat
So, we ask, where will your journey take you?
-
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Browse other Customer Service Jobs in Michigan

  1. Sales - Customer Service Background Wanted!

    Livonia, MI
    Job Description: As a dedicated Insurance Sales Agent, you will apply your customer service experience to help your clients prepa...
  2. Customer Service / Graphic Design

    Mentor, OH
    Open Interviews Customer Service Shift ... 1p-10p Thursday, June 20th 11am-1pm / 3pm-5pm For more information, check out our websi...
  3. Customer Service Associate

    Mentor, OH
    Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out custome...
  4. Customer Service Representative (Teller)

    Holly, MI
    Job Description Job Title: Customer Service Representative Department: Retail Banking Reports To: Community Office Supervisor Gra...
  5. Customer Relations

    North Royalton, OH
    Here at AIL Midwest we take pride in serving the community. We have had double digit growth year in and year out for over a decade...
  6. MA / PSR II - ENT (Lakewood)

    Cleveland, OH
    About Us Akron Children s Hospital is one of the largest independent pediatric hospitals in the U.S., and ranked among the best ch...
  7. Field Services Specialist

    Cleveland, OH
    Are you looking for a new and challenging opportunity? Do you have experience with IT? Technology Partners can help you make your...
  8. Client Account Specialist - Lab Support Services

    Grosse Pointe Woods, MI
    We Are Hiring Spclst-Client Account-Lab 1 - Lab Support Services 003 - Full-Time,Day - Ascension Mack Office Bldg-34028 - Grosse P...
  9. Customer Service Representative

    Cleveland, OH
    COIT Cleaning / Restoration Services is looking for a Customer Service Representative to join our team! In this role, you will be...
  10. Patient Registration Rep - Radiology

    Rochester, MI
    We Are Hiring Rep-Patient Registration Dept - Imaging Support Services 001 - Part-Time,Rotating - Crittenton Hospitl/Med Ctr - Roc...