Get Customer Service JobsGet Customer Service Jobs

At Your Service Operator - The Westin Seattle - (19000AJM)


  • Marriott International, Inc.
  • 03/21/19
  • Seattle, WA
  • 98101
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with Westin
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests'' well-being, and we''re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you''re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

The Westin Seattle, located at 1900 5th Ave, Seattle, WA, 98101 is currently hiring a At Your Service Operator.
Responsibilities include:

The Westin Seattle is looking for a Service Express Operator who enjoys answering phones in a delightful manner following standard procedures and using the guest''s name. It is essential for the Service Express Operator to have 100% accuracy with the detailed information and advising guests when appropriate. The Service Express Operator will use upselling techniques and guest recovery to ensure each guest is being well cared for. Part of the duties will also involve Relief Dispatcher duties which includes relaying messages to the correct department.

Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests'' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


To apply now, go to: https://jobs.marriott.com/marriott/jobs/19000AJM?%3Flang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
www.facebook.com/marriottjobsandcareers
http://www.instagram.com/marriottcareers
@lifeatmarriott on Snapchat
So, we ask, where will your journey take you?
-

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Browse other Customer Service Jobs in Washington

  1. Care Navigator

    Seattle, WA
    Job Description: Join our award-winning team at UW Medicine - Northwest Hospital / Medical Center. We're proud of the acclaim we'...
  2. Customer Service Representative

    Lacey, WA
    Description: Immediately hiring for Customer Service Representatives in Lacey, WA Continuum Global Solutions is a leading custo...
  3. Customer Service/Sales

    Puyallup, WA
    Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out custome...
  4. Account Manager

    Seattle, WA
    About APL APL, one of the world"s leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countrie...
  5. Junior Commercial Lines Account Manager

    Seattle, WA
    If you have some insurance exposure and a strong desire to advance your career in Commercial Lines Insurance, my client's training...
  6. Customer Service Representative

    Seattle, WA
    Tremendous Learning Opportunity in a Stable Organization with Friendly, Customer-Focused Culture Help hardworking people and their...
  7. Account Manager

    Bellevue, WA
    POSITION FOCUS The Account Manager role is a strategic sales support position requiring an in-depth knowledge of One Source Indust...
  8. Sales Associate (Customer Service Expert)

    Seattle, WA
    US-WA-TUKWILA At Car Toys, we"re always on the lookout for talented Sales Associates to join our team! Founded in 1987, Car To...
  9. Advanced Customer Support Engineer (with 10%...

    Seattle, WA
    We are looking at hiring a Advanced Customer Support (with 10% DevOps) to join our 7-year old and 100% bootstrapped startup, now 1...
  10. Patient Account Representative II - Patient...

    Seattle, WA
    Job Description: Join our award-winning team at UW Medicine - Northwest Hospital / Medical Center. We're proud of the acclaim we'...