Get Customer Service JobsGet Customer Service Jobs

Agent-Guest Services (Overnight) - Gaylord Opryland Resort & Convention Center - (19081059)


  • Marriott International, Inc.
  • 06/14/19
  • Nashville, TN
  • 37214
  • DOE / Hourly
  • Full-Time
Here's To Your Journey with Gaylord

Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you''ll bring your warm smile, genuine excitement and a consider it done spirit to work. In return, youll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

The Gaylord Opryland Resort & Convention Center, located at 2800 Opryland Drive, Nashville, Tennessee, 37214 is currently hiring a Agent-Guest Services (Overnight).

Responsibilities include:


Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests'' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests'' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests'' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


To apply now, go to: https://jobs.marriott.com/marriott/jobs/19081059?%3Flang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.

www.facebook.com/marriottjobsandcareers

http://www.instagram.com/marriottcareers

@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?

Additional Location - Brentwood, Tennessee; Goodlettsville, Tennessee; Hendersonville, Tennessee; Murfreesboro; Tennessee; Smyrna, Tennessee; Franklin, Tennessee; Columbia, Tennessee

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Browse other Customer Service Jobs in Tennessee

  1. Call Center/Customer Service Representative

    Owensboro, KY
    Why work for Alorica Owensboro? Simply put, we want to make lives better&one interaction at a time and to do that, we need the v...
  2. Cashier and Customer Service Associate -...

    Nashville, TN
    Earn an additional $4/hour! Creates a friendly and welcoming environment by greeting and offering assistance to customers. You ar...
  3. Artist Support Specialist

    Nashville, TN
    As an Artist Support Specialist, you will work directly with TuneCore artists via email and phone to help them distribute their mu...
  4. Junior Customer Support Analyst

    Franklin, TN
    The Customer Support Jr. Analyst Tier 1 provides professional phone and email support to MEDHOST Customers who are utilizing the M...
  5. Account Manager

    Nashville, TN
    Account Manager At LandCare, we"re passionate about creating meaningful environments for our customers and employees. Our teams...
  6. Client Services

    Nashville, TN
    The ideal candidate is energetic, can multitask, and most importantly, enjoys connecting with people and loves to make others feel...
  7. IT Desktop Support

    Nashville, TN
    About the Role You will be working as a contract employee for one of our clients, which is one of the largest IT service providers...
  8. Customer Service/Sales

    Nashville, TN
    Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out custome...
  9. Help Desk Specialist

    Nashville, TN
    POSITION SUMMARY: As a Help Desk Specialist, your primary responsibility would be providing customer support and troubleshooting i...
  10. Customer Support Analyst Tier I (PA/FN)

    Nashville, TN
    The Customer Support Analyst provides professional phone and email support to MEDHOST Customers who are utilizing the MEDHOST appl...