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SQI Customer Service Blog
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Customer service, tips, advice, and ways to increase market share by John Tschohl, President of SQI.
Service Quality Institute was founded in 1972 by John Tschohl, President, who has been called the "Guru of Customer Service" by USA Today, Time, and Entrepreneur magazines. Tschohl has been featured on Good Morning America, CNBC, PBS, and countless radio stations from every corner of the world. John's technology and books are written in 11 languages, represented in 40 countries, and 90% of Service Quality Institute's business is international. In 1979, long before quality and customer service became a hot topic, Tschohl developed the world's first customer service training program, Feelings, which was designed to help organizations provide superior customer service. Feelings has since been updated numerous times.
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