Job Title: Residential Call Center - Sales Consultant
Location: Norwood, OH
Zip Code: 45207

Description:

Cincinnati Bell, a 137 year old company, is parent to one of the nation's most respected and best performing local exchange and wireless providers with a legacy of unparalleled customer service excellence. We have been ranked number one in customer satisfaction by J.D. Power Associates six times since 2001. In addition, Cincinnati Bell has earned bragging rights for the best wireless network for the second year in a row for 2006! Our consistent success and commitment to the customer is both a reflection of and a tribute to the efforts of thousands of employees in the Cincinnati and Dayton area.
Essential Job Functions:

Must meet expectations with respect to established sales goals.

Effectively multi-task to achieve established productivity and accuracy metrics.

Take incoming calls from residential customers involving billing, bill payment, and toll inquiries; process requests for new or changed service, associated rates, etc.

Identify customer needs and offer solutions using complete telecommunications product line; encourage customer to 'bundle' products (i.e. local phone service, wireless, high-speed internet, etc.)

Negotiate service commitment with customer based on available facilities and/or technicians. Secures facilities when necessary and follows up with customer to assure order completion and satisfaction.

Access computer information systems as needed to generate orders, resolve line and number assignment or translation issues, dispatch technicians or adjust billing.

May be required to cross train others.

Requirements:

High School Diploma or equivalent

Demonstrated success in customer contact position; preferably in a Call Center environment

Demonstrated success in a competitive sales environment

Satisfactory attendance in previous positions

Exhibits a high level of leadership and problem solving skills

Excellent oral and written communication skills

Advanced knowledge of PC application and internet

Successful completion of classroom training will be required

Available to work shifts that fall between 7am ? 7pm Monday through Saturday

Available to work overtime when necessary

Position Information:

$12 per hour + commission

Benefits provide upon hire

Work Location: Norwood, OH

Business Casual Attire

Please apply online at [link removed] [link removed]

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, place of birth, or marital status.

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