Job Title: Customer Service / Sales Support	Salary: N/A / Yearly
Location: Chicago, IL	Type: Full-Time
Zip Code: 60601

Description:

Candidate is expected to build positive customer relationships and work effectively as part of the Customer Support Team. This requires frequent communication and regular face-to-face meetings with Customers, Sales, Finance and the Factory.

Duties:

* Identify Supply/Demand mismatches and work with both customer and internal departments to align requirements.
* Proactively provide shipment and delivery schedule information to customers.
* Carry out order maintenance and ensure integrity of the order book.
* Communicate status of open / unprocessed orders to customers.
* Provide professional and responsive query resolution
* Co-ordinate order enquiries and expedites with relevant internal departments (Sales, Finance, Logistics, Factory) to improve performance to customer requirements.
* Investigate customer claims and facilitate satisfactory resolution.
* Process and track returns (RMAs) and communicate status to the customers.
* Meet with Customers on a periodic basis to continuously build positive relationship and align customer expectations with IR capabilities.
* Providing training and support to customers on new service tools and procedures

Must Strive to:

* Be aware of both individual and departmental expected standards, objectives and targets and ensure that they are maintained.
* Actively participate in customer service team activities

Requirements:

* Minimum 2 years experience in a Customer Service or Sales Admin role
* Ability to work under pressure and remain calm in challenging customer situations.
* Computer literate with good knowledge of Word, Excel, PowerPoint
* Capable of presenting in front of customers and small groups
* Good organizational/planning skills
* Second European language advantageous but not a prerequisite.

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